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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Mar 10, 2016

      Lots of politics

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Aggressive sales team and overall ambitious objectives to expand the business. Many highly dedicated employees. Good overall compensation

      Cons

      Lots of politics. Poor handling of integrating the employees and customers that came along with all the business acquisitions

      avatar
      Genesys Response
      10y
      Thanks for writing. I am truly sorry to hear that you felt like your integration experience was subpar. We have acquired many companies over the past several years, and we always strive to make our newest family members feel welcome and part of the new team. However, I recognize that it can be a big adjustment going from a small company to a larger one. Best of luck to you in your new endeavors. ...Tracy Cote, SVP HR
      5.0
      Mar 9, 2016

      Genesys

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work is stable and challenging

      Cons

      Lower than average salary

      4.0
      Mar 8, 2016

      Great corporate culture, entrepreneurial spirit is prevalent throughout.

      Professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      The workforce is very team oriented, Executive Leadership has strong vision and is structuring for future success. Teamwork is strong amongst teams and well focused on innovation and superior CX. Expansion of offerings in On Premise, significant growth in Cloud and shift towards omni channel technologies/solutions is positioning Genesys for the future and strengthens its position as the industry leader.

      Cons

      Technical Consultants, Engineers and PM's are extremely overloaded and overworked. PS is overwhelmed in process and administrative tasks. Opportunities for upward mobility are few and far between. Ability to increase pay is nearly non-existent with exception of small annual cost of living increase.

      Viewing 2389 - 2391 of 2,707 Reviews
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      ReviewsGenesys reviews

      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.