Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "1) Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 95 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 42 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 12 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Mar 2, 2016

"Best learning experience"

Associate se trainee, associate se's

Recommend

CEO approval

Business Outlook

Pros

Well organized company. Employee friendly policy. They have great tools to learn. The employee forum is brilliant. Good place to work and grow.

Cons

Did not find any cons in 6 months

5.0

Mar 2, 2016

Great place to work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great team oriented culture; drive for good results; great customer service

Cons

OTO is something I personally do not care for

5.0

Feb 28, 2016

Finance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've finally found a company that gets the value of work life balance. The work hours (and location) flexibility provides that intangible "it" factor from my perspective. Although some people seem to complain on here about low pay - I don't think it's really that much lower than the standards in our market. And again, the value of the flexibility more than makes up for the small gap in my opinion. I also love that it's not an organization that's in a strangle hold of political correctness! We got a beautiful email from HR to wish us all a Merry Christmas in December 2015 - and even went to great lengths to detail the history of the Christmas Holiday. It was like a breath of fresh air! Unlimited Paid Time off is amazing too. You'd think this type of policy would lead to abuse of paid time off - but it does just the opposite. Employees feel that they are TRUSTED professionals - and they act accordingly. Nobody ever feels "shamed" for taking time off either.

Cons

No place is perfect, but the big picture of Genesys is just so wildly positive from my perspective, so no real cons!

Genesys Response

10y

Appreciate the positive feedback! I do think that being too PC is definitely overrated. We recognize that we have a really diverse employee base, which is why we try to acknowledge a variety of popular holidays from Christmas to Diwali in our offices around the world. Thanks again for all of your comments. ...Tracy Cote, SVP HR

Viewing 2395 - 2397 of 2,707 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

AI and Experience Orchestration Director (Sales Overlay)

Senior AI Architect (Presales)

Genesys

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"Best learning experience"

Great place to work!

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