Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 263 reviews)); "1) Work Life Balance is Good" ((in 215 reviews)); "Benefits are great" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 80 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 47 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Nov 25, 2017

Business Developer for Innovation Portfolio about Employee Engagement in Customer Service & Experience

Solution lead manager

Recommend

CEO approval

Business Outlook

Pros

Great Company with outstanding growth and incredible people. Innovation and Customer tailored solution makes Genesys a great place to work

Cons

Sales cycles could be long and while getting Power Executive sponsors are not people business buyers. Ever changing priorities might set some challenges with sales force

5.0

Nov 21, 2017

Good Place to Work

Software qa analyst

Recommend

CEO approval

Business Outlook

Pros

1. High bonus if you performs well 2. Flexible working hours 3. Open time off 4. Big food plaza nearby

Cons

I don't see any Cons.

5.0

Nov 1, 2017

Great Place to work if you like challenges and changes

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Culture of openess and result driven

Cons

processes and easy to do business with

Viewing 2518 - 2520 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Business Developer for Innovation Portfolio about Employee Engagement in Customer Service & Experience

Good Place to Work

Great Place to work if you like challenges and changes

Jobs at Genesys

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