Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "Work Life Balance is Good" ((in 210 reviews)); "The benefits are good!" ((in 136 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 46 reviews)); "Local upper management is horrible." ((in 14 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 8 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 14, 2014

Awesome company to work for, Leader in it's space, Opportunities to excel...

Senior customer success manager

Recommend

CEO approval

Business Outlook

Pros

Leaders in our industry, Great technology, Awesome people, Progressive HR policies and benefits, Seasoned managment, Virtual workforce culture, Entrepreneurial environment. All the right ingredients for those with the ambition to make a difference and contribute at a high level while being rewarded in the process. Love working and being a contributing team member at Genesys!

Cons

None unless one thinks hard work and being given challenging yet rewarding assignments is a Con...

5.0

Sep 14, 2014

Great Company with Passionate Employees

Finance

Recommend

CEO approval

Business Outlook

Pros

Global company doing some fantastic work for some of the best companies in the world. Fantastic management team focused on customer success. Incredibly flexible and dynamic company ideal for people who want to make a difference. Company is financially stable and continues to invest for the long term.

Cons

Incredible growth over the past few years with acquisitions and organic growth has created a lot of changes. Transitioning and change is always difficult but Genesys will be better positioned once the tactical portion of the work is complete.

5.0

Sep 14, 2014

Really proud to be part of the Genesys family!

Principal ps consultant

Recommend

CEO approval

Business Outlook

Pros

Genesys absolutely is the best when it comes to working on a global level. I have a great opportunity to work with really wonderful people from many different cultures, literally all over the world. Genesys has a clear mission and vision, and everyone honestly respects and upholds the company values. I don't know anyone at Genesys who isn't passionate about his/her job. Although there is an official people hierarchy, everyone at Genesys (regardless of their role and wherever they are located) is very approachable and trying to assist if you ask for help. Many of my colleagues I would call friends, it's almost like having an extra family! The annual team training event is a week that I'm looking forward to very much, every year. Genesys gives me freedom in controlling my own career path and pursue the (technical) directions where I want to go within the boundaries of the Genesys software and solutions.

Cons

The balance between work and life at Genesys can (at times) be a challenge when working in Professional Services. It's definitely not a dull 9-to-5 company: this is also because Genesys works on a global level, and sometimes I need to be in online meetings that span multiple time zones. Then it is simply difficult sometimes to find an appropriate meeting time for everyone. You're expected to proactively take your own responsibilities in your work. The nearest Genesys office is too far for a daily commute, so I have a home office or work on customer site. Not seeing many colleagues sometimes gives me the feeling of being physically "disconnected" from the rest of the company.

Viewing 2548 - 2550 of 2,704 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

VP, Global Sales Operations

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Awesome company to work for, Leader in it's space, Opportunities to excel...

Great Company with Passionate Employees

Really proud to be part of the Genesys family!

Jobs at Genesys

Genesys reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Genesys

Genesys reviews FAQs