Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 212 reviews)); "The benefits are good!" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 45 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Jun 26, 2017

Great place for joining

Senior software qa analyst

Recommend

CEO approval

Business Outlook

Pros

Great working environment and quiet office. Wonderful kitchen and game room. Flexible working hours. Good company culture.

Cons

No sit stand desk options.

Genesys Response

8y

Thanks for taking the time to post. Your comment on standing desks is quite timely as in the past month or so we have made an investment in purchasing quite a number of standing desks for everyone that wanted one locally. If you didn’t get one, let me know! Adrian (Adrian Lee-Kwen, SVP, CX Platform, Employee Engagement Engineering)

5.0

Jun 23, 2017

Fun place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Enjoyable work Challenging Cutting edge technology Great vision Great people working there Relaxed atmosphere

Cons

Some aspects of the business are slow to respond to requests It's a new office so there are still some teething problems We don't get as many perks as some of the larger offices/sites in other countries

5.0

Jun 9, 2017

A Responsible Company

Development manager

Recommend

CEO approval

Business Outlook

Pros

Open, friendly and thoughtful co-workers. People can disagree with each other and still work well together. Markham site has a more tech-focused vibe. Meritocracy - you will not really get points for boasting. Competitive environment since there is a lot of good talent, but also plenty of opportunity to make an impact. Reasonable work-life balance. Good Cloud oriented direction. You are developing practical software to help other businesses.

Cons

You have to be self-motivated to a certain extent to be successful. Multiple-sites can increase communication overhead in some cases. Genesys is a big company - so experiences will vary around the world.

Viewing 2587 - 2589 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

VP, Product Management - Core Platform Foundations

Genesys

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