Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "Work Life Balance is Good" ((in 210 reviews)); "The benefits are good!" ((in 136 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 46 reviews)); "Local upper management is horrible." ((in 14 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 8 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,704 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Aug 24, 2015

Genesys Maintenance Team

Licensing analyst

Recommend

CEO approval

Business Outlook

Pros

Very professional work ethic and knowledgeable employees. Managers work hard to help develop your skills and show appreciation and recognition to your progress.

Cons

Still a work in progress to easily share information across the business.

4.0

Jul 22, 2015

General Review

Business planning & operational manager

Recommend

CEO approval

Business Outlook

Pros

Friendly staff with global presence

Cons

Company is constant undergoing restructure and changes

Genesys Response

10y

Thanks for the positive feedback about our staff and company. I know there have been some changes in our APAC region over the past few years, and I acknowledge change can be challenging. Thanks for taking the time to write and if you have any concerns I'd urge you to talk to your HR Partner. Best, Tracy

5.0

Jun 27, 2015

Good palce to wirk

Software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Stability of the Company The Culture/Teamwork Focus on Customer Service Reputation for Friendly People Competitive Pay and Bonuses

Cons

There’s no chance for personal impact It’s difficult to be promoted Management

Viewing 2638 - 2640 of 2,704 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

Sr. Customer Success Manager

Genesys

Genesys reviews

Company ratings over time

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Reviews by job title

Genesys Maintenance Team

General Review

Good palce to wirk

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