Is Genworth a good company to work for?

Genworth has an overall rating of 4.1 out of 5, based on over 1,044 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 77% of employees would recommend working at Genworth to a friend and 76% have a positive outlook for the business. The best reviews about Genworth have been left by employees working as Senior Claims Representative , Business Analyst and Senior Customer Service Representative .

Does Genworth pay their employees well?

According to anonymously submitted Glassdoor reviews, Genworth employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Genworth. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genworth?

77% of Genworth employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genworth 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Genworth?

Customer Service Representative (23) , Senior Claims Representative (23) , Senior Customer Service Representative (17) , Director (16) , Intern (15) , Business Analyst (12) , Manager (11) , Actuarial Analyst (10) , Claims Representative (9) , Senior Manager (9) , Project Manager (8) , Analyst (7) , Customer Service Representative (CSR) (6) , IT Intern (6) , Actuary (5)

What are the pros of working at Genworth according to real employee reviews?

"Great benefits and on site gym." ((in 144 reviews)); "great people and they put on a lot of events around town for the interns." ((in 103 reviews)); "Great work life balance here" ((in 47 reviews)); "The pay is good." ((in 47 reviews)); "Good benefits and time off" ((in 23 reviews))

What are the cons of working at Genworth according to real employee reviews?

"Many restructurings and layoffs." ((in 62 reviews)); "Too many managers and not enough people to do the work." ((in 24 reviews)); "Senior leadership at MI consisted of males who got there because they are friends with CEO." ((in 23 reviews)); "Upper management is horrible." ((in 13 reviews)); "Senior management not willing to make hard decisions and preoccupied with driving own agendas" ((in 6 reviews))

What are employees saying about Genworth layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genworth layoffs and their outlook for job security at Genworth in 2026.

What are the top reviewed Genworth locations?

Richmond , Lynchburg , Raleigh , Stamford , New York , San Rafael , Pleasant Hill , Phoenix , Dallas , Schaumburg , Forest , Waltham , Glen Allen , Virginia Beach , Sacramento , Tampa , Henrico , Chicago , Charlottesville , Harrisonburg , Appomattox , Concord , Chester , Mechanicsville , Ruther Glen , Norfolk , Madison , Detroit , Washington , Charlotte

Genworth reviews

4.1

77% would recommend to a friend

(595 total reviews)

Thomas McInerney

75% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (595 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genworth has an employee rating of 4.1 out of 5 stars, based on 595 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genworth employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

595 reviews

3.0

Feb 6, 2016

Not a bad company, but lots of room for improvement

Operations specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits, possibility of advancement and a variety of jobs. Once you are an exempt employee, you have very flexible hours. GNW is VERY in tune with community. Love how much they encourage employees to volunteer and help out. Employees can use up to 40 hours of work time to help out any cause, including your kids' schools!

Cons

Many managers from the Old First Colony and they are very sweet, but completely ineffective. In general, I can't think of one holdover from First Colony who is good in his/her position. They do have a wealth of knowledge, and that is GREAT, but many are in positions of management and they are not good at it. At GNW, it's who you know who propels you ahead, sadly.

Genworth Response

9y

Thank you for your review. We love how you highlighted our community involvement. We are actively monitoring this page and will provide your feedback to the leadership team.

4.0

Feb 5, 2016

Awesome Benefits. Lousy Pay. Advancement Opportunities. Stressful. Annual Time-Off Allotment is awesome. (14 yrs)

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits package Amt of time off annual allotment Advancement is attainable Special day for team member = food day Co-workers (most are nice. Theres always that one though) Classes and seminars for learning opportunities Cross training Focus on health and well being Regular team meetings

Cons

Dealing with customer complaints about IVR Over worked Extremely stressful. Most ppl are on anti-depressants and anxiety meds. Team leader is presured to push their team to produce impossible results. Upper management is horrible. Conflicting messages that are full of bs jargon. Basically they talk nonsense especially for bad news. Micro managers are not detected in a timely manner. Poor team performance is due to a poor manager. Always having layoffs. No job security. You are disposable. Training is not thorough. Told to follow SOP's, teach yourself. Poor feedback from middle management on hob performance. Coordinators act like a team leader because that is one less thing for your manager to deal with. Work life balance is preached but when it is needed...you get dinged. Systems crash often.

Genworth Response

9y

Thank you for taking the time to provide a review. We appreciate your service at Genworth and wish you the best in your career.

3.0

Feb 5, 2016

Independent Wealth Mgr

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work from home - No pressure

Cons

Mostly commission based - Lacking Mgt support

Genworth Response

9y

Thank you for your review. We appreciate your service at Genworth and wish you the best in your career.

Viewing 385 - 387 of 595 Reviews

Jobs at Genworth

Manager, Claims Customer Service

Associate Care & Wellness Program Enrollment Specialist

CareScout Connection Representative

Licensing Representative

Genworth

Genworth reviews

Company ratings over time

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Reviews by job title

Not a bad company, but lots of room for improvement

Awesome Benefits. Lousy Pay. Advancement Opportunities. Stressful. Annual Time-Off Allotment is awesome. (14 yrs)

Independent Wealth Mgr

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