Pros
Managing the most brilliant students Georgia Tech has to offer. Getting the Opportunity learn how to manage +30 Students focusing on live chat, incident management, field management, Network Infrastructure to all 86 housing buildings.
Cons
The amount of work we are putting on these kids is alarming. Over the past year and a half I have worked here, their work load has increased and adopted an additional queue group that supports the entire university. Which means that they are doing their work + supporting Office of Information Technologies assignments due to a merger. What is most unfortunate is that the Wreck Techs have lost their Housing Stipend. So they support all of technical issues to all student housing but receive no benefits similar to other housing roles. HR is complete mess. They have this cool option where all your students will be terminated unless you renew their contract. You will spend countless hours dealing with HR than doing your job. While your upper management also wants you to resolve incidents from several assignment groups. While managing 7 Leads, 25 Students and delegating assignments. The only word I have is, Welcome to the **** Show. Team Morale is completely low and I have not received a single pay increase since I started. (Or any fulltime employee). Take NOTE: This role is IT Support Professional but you are definitely managing a team of 30 Technical Students. You have been warned. Also kiss good bye to your family. You will work odd hours and weekends.
