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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Apr 7, 2016

      Value your people, don't knock them down.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll never find a more passionate group of people about the product than right here. People want to work here because they believe in what we do and how we're helping others. This is why most of us take the job here, high or low salary.

      Cons

      Someone else said this perfectly: I feel like Glassdoor broke up with me. There are a LOT of us who were hired with a promise of certain benefits, work style, and career development. But they have recently just decided to change all this and force employees to go from exempt to non-exempt - even people who have been here for years - based on their job title/status and strip them away of their benefits. Our so called "unlimited" PTO is now restricted to 15 days and to make that worse, we're now only starting with 7 days. What if we didn't take much vacation over the years? But it goes beyond PTO. The majority of us that took the offers took it with everything it has to offer, including the ability to give it our all. That means loving the hours we work outside of the office, no matter how long it is, because we love what we do and we want to contribute all that we got. But now, with a strict 40 hour week (and some departments aren't even granting OT because of budget reasons), how are we supposed to do this? Some of us have huge projects, deals, clients that we want to take full responsibility for...but now we can't. We have to pass it on to other "exempt" employees. Like someone else said, this feels like we've just got grounded and belittled. How are we supposed to feel that we're valued? People are ACTUALLY saying that they're exempt because their job is more valued, or fancier. This is wrong and this is not the culture we, or I, signed up for. We all love what we do, no matter what level we are. I want to love coming into work, knowing that I'm bringing the same amount of value as everyone else. If I don't feel that way, that's wrong.

      avatar
      Glassdoor Response
      10y
      First, I want you to know that I do value the contributions of each and every person at Glassdoor. And I want you to love your job. And I want you to love working at Glassdoor. Moving some employees from exempt status to non-exempt status is not about the importance of the role, but about the responsiblities of the job. If people are saying otherwise, they are just wrong. In addition to your eligible PTO days, Glassdoor offers 10 paid holidays and 3 paid volunteer days off, for a total of 28 paid days or about 6 weeks of paid time off. Beyond that, we encourage you to take all of this paid time off to recharge. I understand you are frustrated, and I am sorry for that. The reality is that the transition from a start-up where everyone knows each other to a global enduring company is not an easy one. It requires change, growth and commitment at every level of the organization. It won't be easy, but we're in it together.
      1.0
      Apr 4, 2016

      I feel like Glassdoor just broke up with me

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendship will be forever at Glassdoor.

      Cons

      The culture once represented a family, a community, a team that will always have your back.... until now. Our leadership has taken away one thing that made Glassdoor worth fighting for.... Our Unlimited PTO. Yes, we aren't paid as high as the average rate on Glassdoor, yes our quota went up, yes our pay was cut, but I always knew Glassdoor was a safe zone, a place where you could call your second home... until now. Now, I have only 15 days of PTO and I feel like a child who just got grounded by their parents. My work is always done before I leave for the day. I always give my all. However, how can we keep going as an individual/ a team/ a family when management increases our quotas/ cut our pay/ and take away unlimited PTO. My heart is broken and I feel betrayed. I have never said a word about the changes at Glassdoor because my heart bleeds green inside and out. However, it is starting to not bleed that bright green it used to. When I first started, Green was the only color I could think of, but now it is starting to get darker and darker and I am worried one day it will no longer be green.

      avatar
      Glassdoor Response
      10y
      Your passion and love for Glassdoor are clear. You're right that our sales team has weathered a lot of change and uncertainty this last quarter and I'm proud and humbled by the commitment I see everyday. Regarding PTO changes: employees who recently moved to non-exempt status now receive 15 days PTO. I also wanted to share that this is in addition to 10 paid holidays and 3 paid volunteer days--a total of 28 paid days off. And, you are now paid for your PTO days whether you take them or not. Plus, we will still be allowing for as much flexibility as we can, including 100% paid health insurance premiums, and sales plans with no caps. We remain committed to helping create a culture that is mission driven and gives you the ability to be amazing at work and at life. We appreciate the feedback, and hope that you'll work with us through these changes and see that their are many aspects of Glassdoor worth fighting for.
      4.0
      Mar 31, 2016

      Company Morale Hurting, Especially in ENT Sales

      Enterprise sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Unmatched company culture, best I've seen and will ever see. Fun place to work, great work environment, when I first started I walked in with a smile on my face every day -The CEO is a great leader. Transparent, honest, smart, and most importantly, extremely passionate about our mission. Feels like he's not in this to make money, but to change the world of employment. Elon Musk of employment. -Pick any 10 people that work here and they will start their own successful company. The talent here is above and beyond what the Bay Area has to offer. I'm shocked we aren't being poached left and right, and offered Teslas to leave. -Work/life balance is great -We will be the next Linkedin one day, and when that day comes, this will be the easiest sale in the industry.

      Cons

      -Compensation will be the difference in top ENT reps staying or going. A top performing Enterprise sales rep who has brought in millions for the company gets paid the same with the same opportunities as someone who was hired yesterday. Why would that rep stay? He/she can make 40% more anywhere else with an immediate promotion, equity, and equal benefits. -More compensation issues. All the blood, sweat, and tears that went into hitting our best year ever last year was quickly forgotten when I was told I was being paid the same this year with a significant quota increase and significantly more responsibility. -This is the hardest sale in the industry, and I honestly think the hardest sale period. It forces the sales team to be the best, and we are, but aren't treated like it sometimes. -So many communication issues internally and broken processes. I'm not going to list them because it would take too long.

      avatar
      Glassdoor Response
      10y
      Earlier this week we rolled out significant changes within the sales org and I'm optimistic about feedback from the teams. Yes, as our business continues to grow, quotas have increased but we now have new plans in place designed to let you reap very powerful rewards. Changes include new comp plans with new bonuses and richer acclerators. Comp plans are uncapped which means the sky is the limit and the richer accelerators means you're rewarded for anything and everything over your target. Employees are telling us that the new, more equitable territories are vastly improved. We also rolled out new tools and training which we've made huge investments in so that you can be more productive and successful in meeting your goals. In our ENT segment specifically we recently introduced a strategic accounts tier to provide another path for advancement (and higher compensation). We know there may be tweaks to make over the next few weeks and months, but after a long first quarter of working through many of these details, we are poised for incredible momentum and success.
      Viewing 877 - 879 of 1,112 Reviews
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.