Google Customer Service Manager (CSM) reviews

4.5

99% would recommend to a friend

(16 total reviews)
avatar

Sundar Pichai

99% approve of CEO

98% positive business outlook

Customer Service Manager CSM employees have rated Google with 4.5 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Manager CSM professionals have an excellent working experience there. Google is rated in line with the average (within 1 standard deviation) by Customer Service Manager CSM professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews
5.0
Feb 5, 2026

Good

Recommend
CEO approval
Business Outlook

Pros

Good work life balance at Google

Cons

Can't think of anything like a con

4.0
Oct 5, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Good opportunities for learning and growing.

Cons

Nothing I could think of as cons.

Viewing 1 - 3 of 16 Reviews

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