Is Gopuff a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Gopuff have rated their employer with 2.0 out of 5 stars in 37 Glassdoor reviews. This is a lower than average score with the overall rating of Gopuff employees being 2.7 out of 5 stars. Search open Customer Service (CSR) Jobs at Gopuff now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Gopuff .

Does Gopuff pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Gopuff with 1.7 out of 5 stars based on 37 anonymously submitted employee reviews. This is 38.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Gopuff.

What are the top reviewed jobs at Gopuff?

Operations Associate (175) , Driver (85) , General Manager (68) , Operations Manager (58) , Customer Service Representative (39) , Delivery Driver (37) , Site Leader (36) , Shift Lead (34) , Warehouse Associate (32) , Software Engineer (23) , Delivery Partner (18) , Brand Ambassador (17) , Recruiter (17) , Manager (16) , Senior Software Engineer (16)

What are the pros of working at Gopuff according to real employee reviews?

"Work can be interesting and the pay is good" ((in 122 reviews)); "My team and the people were great!" ((in 61 reviews)); "Hours are flexible as the MFC opens from 7 am to 2 am (great for students or part" ((in 60 reviews)); "You can make good money and make your own schedule !" ((in 50 reviews)); "Great coworkers and I enjoyed the company meetings hearing the direction the company would be going in" ((in 45 reviews))

What are the cons of working at Gopuff according to real employee reviews?

"Over worked and poor management" ((in 96 reviews)); "Terrible upper management," ((in 46 reviews)); "There have been frequent layoffs so there is always a job security worry" ((in 42 reviews)); "NO BREAKS they want you to fill in where others can’t ALL THE TIME no work life balance" ((in 41 reviews)); "Managers do lie and hide things yet they come to you in desperate times asking if u can cover shifts etc" ((in 37 reviews))

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Gopuff

Gopuff Customer Service (CSR) reviews

2.0

4% would recommend to a friend

(37 total reviews)

Rafael Ilishayev / Yakir Gola

4% approve of CEO

Ratings by category

2.5

Work/Life balance

2.1

Diversity & inclusion

1.7

Compensation and benefits

1.6

Career opportunities

1.3

Culture & values

1.2

Senior management

Customer Service (CSR) employees have rated Gopuff with 2.0 out of 5 stars, based on 37 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a poor working experience there. Gopuff is rated 43% below average by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

37 reviews

3.0

Mar 28, 2025

4 year review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote work, great benefits having a discount on the app is nice as well.

Cons

A lot that can be summed into the fact that they are just barely treading water rn,

1.0

Jul 24, 2024

good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good benifts holiday pay monthly

Cons

no support bad work danger nep light

2.0

Apr 14, 2024

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some of my staff were nice

Cons

Everything else remotely and utterly

Viewing 1 - 3 of 37 Reviews

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Gopuff

Gopuff Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

4 year review

good

Customer Service Rep

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