Gopuff reviews

2.7

30% would recommend to a friend

(1,425 total reviews)
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Rafael Ilishayev / Yakir Gola

26% approve of CEO

22% positive business outlook

Gopuff has an employee rating of 2.7 out of 5 stars, based on 1,425 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gopuff employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Nov 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Sounds Like A Good Company To Work For But They Give You False Hope

Cons

I Went To An Interview With Allston Location On Oct 30, 2019 Picked My Schedule And Everything Looked Great Just Needed To Receive The Welcoming Email To Do My W2 Forms And They Were Hoping To Start Me The Following Week Its Now Nov 23rd And No Email Ever Came Thru Then I Get A Call From The Newton Location Went For Interview Again And Same Process I Kept Calling Trying To Find Out What’s The Issue And I Kept Getting The Same Respond You Have To Wait For The Email. Both Locations Gave Me The Run Around And Still No Job But I Get Emails Everyday From Hire, Recruiters, Glassdoor And Indeed With Job Opening Still Available In Newton Allston And Boston

1.0
Oct 26, 2019

Massive confusion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It beats a blank, but not by much at my location. But the concept is great IN THE RIGHT LOCATION!

Cons

No pay, for talked to no one before they picked a spot. There is NO disposable income and thier target customers never order much and if they took the time to come look and see the area they may understand why. This is NOT California and it’s a different world, there is money her it’s just they never took the time to research. I have read all the problems and you are right, when you ask about pay or no show customers and a dead delivery I am told we get nothing and when sent back get nothing extra for the customers for the good will effort. They have no idea of the crime in an area and why no one else wants to deliver to these area and after dark is even worse. We get no workman’s Comp or anything so if we are hurt on the job we are SOL. The GM has no idea how we get a check stub and no idea where to look. He is honest and trying but the co seems to have zero real communication. The law is you must get one. And yes keep track of it all. But it really will do no good. As independent contractors we have zero rights with the labor board and all they tell you is a hire a lawyer. And if you have a hourly pay problem, the feds can only except for very few cases only get you min wage as it’s all they can enforce. Guy we have no rights. Make sure you get a copy of the contact and know exactly what you contracted for and do it, but no more. And there are legal reasons for that. The contact should spell out your agreed duties and pay. It’s the law. We make in the 9 dollar range! And with few delivers and tip I can not live on it. As much as I do not wAnt to and want to hang around and hope things will get worked out, I can not live or pay my bills on this. I am a body and nothing more.

1.0
Sep 15, 2019
Recommend
CEO approval
Business Outlook

Pros

Coworkers, no other pros beyond that

Cons

While the pro is that you create strong bonds there with people, it’s mostly over how ridiculous the company is. Instead of focusing on ways to improve operations, upper management seems to think the only way to succeed is to constantly expand without improving operations at their current branches. An environment of walking on eggshells around higher ups leads to a lot of dissatisfaction in the working environment. Not a lot of room for growth and no value is placed on current hardworking employees. Agents come in with great ideas to improve the services and are quickly let down by little to no action to actually implement these plans. Customer service is not a priority for this company. Period.

Viewing 85 - 87 of 1,425 Reviews

Glassdoor has 1,943 Gopuff reviews submitted anonymously by Gopuff employees. Read employee reviews and ratings on Glassdoor to decide if Gopuff is right for you.