Customer Service Agents are paid terrible money to get yelled at, threatened, and demeaned by customers over "warm drinks" or a missing bag of chips. The company allows this treatment and reinforces it by requiring CS agents to apologize for normal human mistakes (it's the end of the world if a customer accidentally received an expired item) and give credits and refunds away like candy at Halloween. The customers throw tantrums, and actually threaten our physical safety. Luckily CS agents are remote, but I've seen more than one occasion where someone lists the company address (where we would be working if it weren't for COVID), and threaten to kill us. Actually truly threaten to physically harm or kill an employee because the company reinforces a standard of being "customer-obsessed". The customer is always right and the staff always suffers. During insane promos we see tons of fraud and lying which leads to drivers without tips, and CS agents working long hours with two 15 minute breaks. We've also just been notified that all Overtime is canceled. The only reason most employees can keep this job and pay their bills is due to overtime. I will be quitting as soon as I find another job because of the insane treatment of employees.
