Gopuff will lie for their own benefit; I took this job at the start of December 2021 where THREE individual members of staff all confirmed that I would work one weekend in, one weekend off, allowing me ample time to visit my Father who was terminally ill at the time. I started my career after taking the offer, only to notice for months upon months, I was scheduled to work every single weekend. Bringing this up during my probationary period only got me to apparently not being "committed to the job" so I decided to hush-lip until I passed probation. Still, I worked every single weekend. This was not the promise made by 3 different people. Bringing it up again, I was then told that this was a lie told to people over Christmas to obtain more staff for their busy periods and they had no intention on keeping this promise. During my entire career with Gopuff, from literal day zero, I had a disability agreement in place, again overheard by 3 members of staff during every interview process. All of a sudden, two years later, there was suddenly no evidence of this conversation and my disability arrangement could no longer be upheld. I was told the only way in which this would be upheld is if I could prove my disability through NHS medical reports or if I went through Occupational Health, POTENTIALLY insinuating that I'm lying about something that affects my every single day-to-day life.
None of my own personal experience even begins to tap into actual work there, part and parcel is speaking to colleagues on other channels who don't answer half of the time, bearing in mind that a customer will be live on Live Chat sending you "hello?", "???", etc, and we can't tell them a single thing because it's not often we got any answers, leading to us having to deal with the upset and only ever being able to apologise. Not a good look from a customer's point-of-view.
Nothing but stressful, I will never be back. Good luck, Gopuff.
