Gopuff reviews

2.7

31% would recommend to a friend

(1,422 total reviews)
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Rafael Ilishayev / Yakir Gola

26% approve of CEO

22% positive business outlook

Gopuff has an employee rating of 2.7 out of 5 stars, based on 1,422 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gopuff employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jan 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Excellent health plan. Salary and hourly compensation is in line with market and title.

Cons

Toxic work culture. Unhappy employees at every level. Starts at the top and runs through the entire organization. They want to be Amazon, to the extent they treat their employees like Amazon treats its robots. Classic example of a grossly over-funded startup and young co-founders who think like arrogant teenage boys. Primarily male, ego-driven executive team. Culture extends to senior management where "leaders" are so paranoid, prideful and self righteous that they are disinterested in cooperating with one another for the greater good. Managers are treated like dogs and the most valuable to the organization do not stay. Those who do are simply hoping for the big IPO payoff. Hourly associates are overworked and miserable in what the company promotes as a "fun" workplace and survive by commiserating with each other. Turnover is off the charts. Smiles on all hands calls are disingenuous and bely the real life whip cracking, forget your work-life balance experience.

2.0
Sep 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Environment: Work from home convenience

Cons

Rate of pay is significantly lower than the same position at competing companies. We are regularly asked to go above and beyond when we are not treated remotely well. There are employees working in the warehouses that make $5 more an hour than myself and my coworkers on the CS team. They are constantly making changes and not communicating them properly. They do not prioritize growth within the company. They do not properly train any new hires. CX managers are paid more than triple what cx reps are paid and they do not even comp for our wifi or provide updated technology. The available benefits plans are not worth the large chunk thats taken out of your biweekly checks. They will spend millions on marketing and then reduce their drivers ROP down to almost nothing but are somehow surprised drivers are quitting and striking in every single city. Their way of incentivizing CS agent to increase CSAT is by entering us into a “raffle” to possibly maybe have the chance to win a company gift card……. just pay us more we don’t want to buy this overpriced $8 cereal. Nearly 70% of my coworkers are single parents who definitely do not earn enough money to support themselves and their children. Even when we need it desperately they rarely approve OT. We get called racial slurs and expletives nearly every single day just to barely be scraping by on our bills.

1.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

They do not promote gms of color past gms in dmv region. You are overworked and not compensated accordingly. No work life balance no matter how much they claim in the handbook. They expect you to answer them on "off" days. You're expected to respond quickly but you don't get the same in return. Worst company I've ever worked for. Oh and when they push you out they try to shut you up with a severance.

Cons

Nothing at all. Run away.

Viewing 16 - 18 of 1,422 Reviews

Glassdoor has 1,940 Gopuff reviews submitted anonymously by Gopuff employees. Read employee reviews and ratings on Glassdoor to decide if Gopuff is right for you.