Pros
The hourly pay at ACS is very high for the area and type of work (customer service) . The other women I worked with were for the most part friendly and not back stabbers. I enjoyed the their comaradie, and helpfulness to share information.
Cons
My main complaint is the way employees were treated. I was forced into a new area with little to no training. I felt so imcompetent and had to call over help for every call, putting client on hold for long periods of time. While was expected to keep time of calls down. No one asked me if I WOULD take the position, I was FORCED to, after learning all I could to do the job I was hired for for 3 months. I did not feel appreciated for the effort put in. My first evaluation of my performance was "failure", which really crushed me, after trying so hard to do a good job. I was basically marked down for 1 little thing I didn't say. They expect you to go by a script to answer questions when half the questions aren't IN the script! And the search capibilities of the script is non-existant. You are timed at breaks strickly and pay cut if you go over break or lunch time. This felt like inhuman treatment. Sometimes ya gotta take a potty break and want to get a cup of joe and decompress on your break but the timing is so strict- I have worked for small companies before this and was treated like a person, not a thing. Their benefits are non-exhistant and not even offered until after 90 days. I didn't need their health insurance thank goodness but feel sorry for all those who do. Only the pay is good and its not worth it when you feel like this about your job.
