Awesome place to work, horrible job
Pros
Managers- Best management I've ever seen. You actually like your managers here Benefits- Good insurance and sick/PTO days Atmosphere- very laid back. No micromanagement, nice desks, lunches and special planned fun events
Cons
Customer service job is horrible. You get stuck doing every departments job and they will purposely just send people to customer service because they don't want to deal with it. Horrible communication between other departments. QA- their QA is disturbing. They expect a lot and always have criticism even when you get passing scores. Very discouraging environment. Nothing is ever good enough Lack of help- you are discouraged from transferring to any TLs. Wait times are long for other departments and if their wait is too long, you get stuck having to call customers back Negative job- you are being yelled at on a frequent basis for third party company issues and techs who don't show up and not even being able to help a customer. Too overwhelming for pay