GuideOne Insurance reviews about "manager"

Be aware of working for GuideOne. A company that was originally founded on caring for people only cares about their faltering success from years past. A new leadership team has brought on a mindset of only caring about the all mighty dollar and no longer on the employees. New management attempted to show "they care" about the culture by implementing onsite parties, but forgot that if your employees aren't cared for, what good are a few free drinks. The building is a mess both culture-wise and structurally. One former claims rep went as far as saying that if he were an agent "he wouldn't insure the building". The mold all over the building has been an issue for 20+ years and in an attempt to save on expenses, they "fix" the problems every year to no avail. Employees are stressed and overworked. There isn't enough staff to keep up with the workload and continue to fire people for reasons that don't make sense. The health insurance premiums are ridiculous. Basically, 10 years ago the company was a fantastic one that took care of their employees. Now, if you don't sleep at your desk at night and skip all activities outside of work you aren't considered a "team player". Mid-level managers willingness to be compassionate with employees physical, emotional or mental state is a joke. They no longer care about their employees. They are to concerned with worrying about their own job to take care of their people. The business is moving away from their core value of insuring places of worship or providing coverage for faith-based institutions and non-profits and are trying to become every other carrier in America and will spare no expense at doing so even if it costs them the health of their staff.

Communication between and amongst management levels is completely lacking. More silos than ever. Teams within the same department are on different pages. With the historic turnover rate, there is understaffing and overwork everywhere you turn. Production is key with meeting deadlines far outweighing the quality of the work. Manager to employee allocation makes no sense - some managers have more than 15 direct reports while others have 3 or less.

-Lack of clear direction across the company. Appetite changed a lot, and messaging wouldn't always trickle down to sales people having to deliver the messages to agents -Poor communication for such a small company. As stated above, UW and sales always seemed to operate separately, making the company look disjointed and unorganized. -Many members of senior leadership had no idea what they were doing, or basic knowledge of insurance, including the current person that sits over sales. Also, many senior leaders really didn't seem to have a personal connection that was genuine with employees -Agency force that had tenure with the company had not been trained at all, so this created a lot of hand holding and issues that most carriers wouldn't have to deal with on a daily basis. -Lots of meetings and "busy work" that took away from revenue driving production. -Really poor service times and SLA's. Had to constantly follow up with some underwriters (especially on church side) or service folks to get information instead of them taking ownership. -Some underwriters, especially on the church side, had no salesmanship to them. -Unrealistic and not well thought out planning process for goals.

Managers not willing or able to invest in employees. No loyalty to employees, very cutthroat. Minimal actual underwriting.

Our building isn't the most modern, but there have been renovations to certain areas recently. Those should continue throughout the building.

Not much room for advancement. There are a few great managers but most are not in touch with their staff.

A lot of management and no direction. Not a lot of communication from the top down. Does not promote within the company regardless of skillset or experience. Employees give the same constructive feedback year after year about working there and their dissatisfaction and no positive changes are made. Very behind on technology for employees and customers. Decisions are made without consulting individuals that would possess crucial knowledge.

Policy Administration system does not work very well, causing additional work for employees. Company hires many Executives and Managers, that are not familiar with companies Niche Markets. Although you get a lot of time off, many people cannot use the time off due to workload level.

Restructuring. Lack of communication between managers and workers. Downsizing for profit.