Guidepoint Client Service Associate reviews

3.1

54% would recommend to a friend

(140 total reviews)
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Albert Sebag

54% approve of CEO

40% positive business outlook

Client Associate Services employees have rated Guidepoint with 3.1 out of 5 stars, based on 140 company reviews on Glassdoor. This indicates that most Client Associate Services professionals have a good working experience there. Guidepoint is rated in line with the average (within 1 standard deviation) by Client Associate Services professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

140 reviews
1.0
Apr 7, 2021

Don't Bother

Recommend
CEO approval
Business Outlook

Pros

Good starting salary. Colleagues at your level or just above friendly and helpful.

Cons

Work life balance atrocious. People appear to be working across all hours of the night and on weekends. Unless you are firm with colleagues sending you work at the last minute of the day and say you will do it tomorrow you will be working late. People then ask why you were working so late and assume you are inefficient. Emphasis on communication with manager; ends up being a one-way street where you are made to feel stupid for asking any questions. Senior staff spend more time chasing their next commission than assisting with development or giving any advice if you are not hitting target. Talk of holding regular sessions to help improve performance, one session then no follow-up. Patently dislikable and unfriendly senior management who would only reach out to give you an earful. Very quickly began to dread any sort of communication from more senior colleagues. The place is a revolving door. No real interest in helping juniors, sink or swim is the unwritten policy. I started in a team of CS Associates and by the time I had left a few months later it was already down to half. Someone leaving the business practically every week. Just don't bother if you don't like harassing professionals to go on calls at incredibly short notice (within the hour or the next few hours) for pay that they can make in an hour's worth of their current employment as they are all senior professionals with good salaries anyway.

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Guidepoint Response
5y
Thank you for taking the time to leave feedback and help us understand your unique experience. At Guidepoint, the work we do makes a critical difference to our clients' businesses. While Guidepoint's official hours are from 9:00 a.m. to 6:00 p.m., at times some employees may choose to go above and beyond in service of our clients' needs, and we are extremely proud of the highly personalized client service and attention to detail they deliver. We understand that not everyone will thrive in this environment, and it does seem that self-motivated individuals who move projects forward on their own initiative are the most successful at Guidepoint. No software can accomplish the precision and level of understanding these members of our client service team dedicate to their work. If you would like to speak further about your experience, please reach out to us at feedback@guidepoint.com and best of luck on your future endeavors.
3.0
Mar 8, 2021
Recommend
CEO approval
Business Outlook

Pros

rapid hiring process adapted to wfh hiring grads during pandemic

Cons

no progression or skills- just stalk people on linkedin and bombard them with messages. repetitive and boring but easy work although success often based on luck in terms of the projects and angles you are given no boundaries i.e. emails from managers late at night, early in the morning

Viewing 133 - 135 of 140 Reviews

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