Guitar Center reviews

2.8

41% would recommend to a friend

(2,729 total reviews)
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Gabe Dalporto

28% approve of CEO

24% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,729 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Jun 15, 2010
Recommend
CEO approval
Business Outlook

Pros

The environment is a lot of fun, the perks are great, the people you meet are awesome, and being around gear all day is awesome!

Cons

Odd hours, low pay, little opportunity for raises, the daily grind can occasionally be rough (customer service issues!) Sell or die atmosphere.

1.0
Apr 22, 2012
Recommend
CEO approval
Business Outlook

Pros

There are only 2 unique reasons for working at Guitar Center: the discounts and the opportunity to go to NAMM. You get, on average, 50% off most equipment, so if you're a musician looking to build your own studio, then you're not going to get better deals than as an employee at an actual music company like Guitar Center (the downside, of course, is that you have to work at Guitar Center). Also, all employees automatically get a pass to go to NAMM. Need I say more for you music enthusiasts? Other pluses worth mentioning include the decent health insurance benefits (even for part-timers) and the chill co-workers.

Cons

Guitar Center is a business run by musicians, not businesspeople. And that's why it's failing so badly. Musicians know squat about how to run a business! Corporate doesn't understand that investing in their human capital is the single greatest action they could take to increase profitability. Instead, they foolishly think that severely underpaying employees will somehow translate to great employee performance and high sales. No. That's not how it works. So where to begin? Let's start with the green screens. Yes. Green screens. Are you kidding me? GC, you need to update your systems. This isn't 1980. Making your customers wait for ages to be checked out because you insist on maintaining an archaic system is not only cheap and annoying but unfriendly toward your profit figures. The low pay--and I do mean low. Guitar Center obviously does not value its employees considering everyone is making minimum wage as a base and then "commission" on top of that (quoted because their commission structure is laughably pitiful). The dress code. Now, I'll admit it's pretty standard (collared shirt and jeans/pants), but this is a music store built around music culture. Why in the world are employees not allowed to wear band shirts (assuming no profanity)? Everyone smokes here. In fact, so many workers smoke that GC started offering a Quit Smoking program. That should tell you how stressful and soul-crushing working at Guitar Center is. After all, the happier people are, the less likely they are to smoke.

2.0
Oct 13, 2012
Recommend
CEO approval
Business Outlook

Pros

Usually half the sales guys you work with are pretty awesome. Uniform is basically just a black polo. Easy to work with.

Cons

Management will treat you like dirt. I have literally listened to our store manager convince a sales associate to drop out of his neuroscience degree in order to work more hours at the store. Environment is almost cult-like at times. Managers will do anything they can to avoid actually working for more than five minutes a day unless corporate is visiting.

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Glassdoor has 2,793 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.