*The people who make the decisions on policy and employee expectations are extremely removed from the reality of day-to-day operations at a branch level
*The hiring process has been made lengthy and tedious to the point of losing candidates to competitors
*Upper management shows no level of approval or appreciation for a job well done but rather you only hear from them when something is wrong
*Upper HR acts and reacts as if things are simply black or white when the reality is there are grey areas
*Suggestions to improve or complaints regarding problems are ignored completely or you are told something will be done and then nothing ever is
*There is a strong fear of retaliation if anything negative is said towards a management decision
*There are obvious and disturbing trends of favoritism (or nepotism) towards certain branches and managers both from upper management and from the credit department
*Based on appearances, the only concern to top executives in this company is dollars at any and all costs - above morale, above employee retention, above customer perception
*Even though we are all the same company, branches must act as competitors instead of members of the same team because of how the budget expectations are set
*There is a very obvious hierarchy with warehouse and delivery employees getting the least benefit (salary, PTO, etc.) but without them - we have no company
