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      HCSS

      Engaged Employer

      HCSS Technology Support Analyst reviews

      3.2

      10% would recommend to a friend

      (2 total reviews)
      avatar

      Steve McGough

      100% approve of CEO

      10% positive business outlook

      Ratings by category

      5.0

      Work/Life balance

      3.2

      Career opportunities

      1.4

      Culture & values

      1.4

      Diversity & inclusion

      1.4

      Senior management

      1.4

      Compensation and benefits

      Ratings by demographic groups

      Reviews by job title

      2 reviews
      3.0
      Dec 7, 2025

      Interesting place if you’re not support

      Technology support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of fun activities, and relatively friendly staff.

      Cons

      • The support role ties you to your computer and phone waiting for calls. • The shift draft places you in late shifts like 11 to 8. • You complete an overnight shift once a month, 8 p.m. to 5 a.m., even if you worked 11 to 8 earlier. • You return to the office the next day after the overnight. • The culture promotes activities, but support schedules leave you without time for them. • Many people try to transfer out of support as soon as possible. • Training prepares you for basics, but real cases require trial and error.

      avatar
      HCSS Response
      7mo
      Thank you for taking the time to share your experience. We’re glad to hear you found the team friendly and enjoyed the activities we offer. We also appreciate your candid feedback about support schedules, overnight shifts, and training. Support roles are demanding by nature, and we recognize the importance of balancing coverage needs with employee well-being and opportunities to engage in our culture. Feedback like this helps inform ongoing conversations around scheduling, development, and how we better support our teams. We appreciate your time at HCSS and wish you the best moving forward.
      5.0
      Nov 4, 2023

      Interview

      It technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company really cares about their employees and their customers to high extent. They take pride in helping others which is something that is amazing.

      Cons

      Can’t think of anything else to say

      avatar
      HCSS Response
      2y
      It's so wonderful to hear you are having a great time! We here at HCSS believe that if we can provide a great environment for our employees, that in return will also provide a good experience for our customers. We plan to continue focusing on that company culture to ensure it grows in positive ways more and more each day. Thank you for your review and we wish you all the best!
      Related searches: HCSS Technology Support Analyst jobs | HCSS Technology Support Analyst salaries | HCSS benefits | HCSS interviews
      HCSS reviewsHCSS Technology Support Analyst reviews

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