Pros
The people are great. I was there for 15 years and loved it until the return to work mandate.
Cons
For global company, one would think they would allow someone who manages a global team and was responsible for a 24/7 hotline to work flexible hours. When they mandated a return to work, I was informed that I had to work core hours in the office from 8-4 Monday through Friday. This would be fine for someone who just works during the day. As a global manager, in order to do my job, I worked on average 3 hours after core working orders as well as weekends. How else can you provide superior customer service across the globe. I offered to work everyday from 8-1 and then the afternoon and evenings I would do the rest of my work from home and they refused. Upper management was completely unreasonable which is why I immediately severed service.
