*Hourly pay is significantly lower than starting pay for other brands in the area (Marriott and Hyatt both start at almost $2 more an hour).
*Little opportunity to grow within the company.
*After 1 year you are supposed to get a review and a raise (usually a very small one, but one none the less) but my GM refused to give me mine.
*Guest situations can get heated depending on who is talking to you. Being at the front desk means you're the first person they see when something goes wrong, and it's often that things escalate quickly when you're considered the "manager on duty" and there are no other managers in the hotel.
*Management with no education seemed to look down on the employees that were getting their degree and wasn't open to the idea of mentoring or giving advice on how to move up in the company (besides basically saying we were wasting our time/money/resources).
*Employees were often thrown under the bus by the GM - for example if the GM happened to be checking someone in and a reservation was done incorrectly he would say out loud to the guest "Oh, I bet XYZ messed this up."
*Employees were berated often for insignificant matters, but serious issues with employees were never addressed
*When an emergency medical situation arose, the GM was not helpful or compassionate with the situation and tried to pressure me in to coming in despite doctor's orders not to, so he would not have to stay late. (He managed to pressure another employee to leave the hospital where she was hooked up to an IV to come in, but that's another story).
