Handshake reviews

The GTM team needs a lot of work. The sales team consistently overforecasts and underdelivers (by millions) each quarter. This leads to a handful of terminations at the beginning of each quarter, but the behavior doesn't change. The revops team is a mess, and almost every commission check is incorrect, and they've gone so far as to take clawbacks from reps for mistakes they made. Customer retention is going in the wrong direction as budget and competitors are coming into play. Across the company there is a lot of favoritism for the legacy employees, and they are prematurely promoted into senior roles.

It feels like a sinking ship. Far too many cooks in the kitchen from scaling quickly during the pandemic, and having no idea how to staff appropriately. Unnecessarily tense cross-functional relationships are the norm and make for a toxic environment. A reorg caused chaos for multiple weeks and brought on massive burnout during a busier season of the year. Overall, there’s a feeling of passing the buck, disengagement amongst employees, and simply waiting for the other shoe to drop.