Be Willing To Sacrifice Your Mental Health and Work/Life Balance
Pros
-Startup Environment -"Unlimited" PTO -Surrounded by teams that are willing to work together -Great mission
Cons
-"Unlimited" PTO comes with blackout weeks where you cannot request off (some of these last for months) -You will not be recognized unless you are outspoken and consistently work overtime. Nearly all Support Specialists skip their lunches to hit required goals. -If you're too "outspoken" or challenge ideas, you will be seen as not being a team player. -You will have to hit a daily goal of tickets (emails) taken. Leadership only cares about this number, and does not care nearly as much about customer satisfaction score. If you are not hitting your number, you will be constantly talked to and risk being placed on a performance plan. This is easily the most difficult part of the role, and leads to a lot of stress and burnout quickly. -Company believes they are transparent, but the communication is the worst I've ever personally experienced. -Promotions do not come with raises, even when deserved. Many are promoted into specialty roles or manager roles, and not given any kind of compensation increase.