2.0
Aug 27, 2015
Recommend
CEO approval
Business Outlook
Pros
Not bad, as retail goes. Store hours are better than those at Home Depot or Lowes. Few problems with customers, due largely to good returns policy (as of 2012, not sure if it still holds).
Cons
Antiquated and unproductive processes - computer system is a joke, upper management at HQ seems clueless. Quality of merchandise is highly variable, although easy returns policy minimizes the problems this caused. Operations based on company's roots as a small operation, not viable for a real business.