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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,451 total reviews)
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Eric Smidt

67% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,451 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Jun 1, 2019
Recommend
CEO approval
Business Outlook

Pros

You will learn a lot, PTO is great

Cons

The company is set in it's ways on standard operating procedures. Great in theory, but not every store is the same.

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Harbor Freight Tools Response
7y
Thank you for sharing your feedback with us and for trusting your career with Harbor Freight Tools for over 5 years. We greatly appreciate all of your hard work in Hempstead and will consider your feedback in our efforts of continuous improvement. Thank you again, and we wish you the best of luck!
2.0
Jan 5, 2019
Recommend
CEO approval
Business Outlook

Pros

Good money for the position.

Cons

Don't get break or luches when you are do.

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Harbor Freight Tools Response
7y
Thank you for sharing your feedback with us. Please know that we have shared your concerns with the appropriate Associates. We appreciate all your hard work in Arlington and wish you the best!
5.0
Jan 2, 2019

Great Job!, ..... but

Recommend
CEO approval
Business Outlook

Pros

EVERY employee from our Store Manager on down to Logistics/Stock are Wonderful. Only took this part time job as a filler till something better came along, however I have been enjoying my employment here so much that I plan to stay here as long as needed.

Cons

Slightly, and I use that term loosly, we are over-pressurized by management to up-sell their Extended Replacement Plans to customers. Some of their Plans are definately worth it, but many that we are “Required” to offer are not a value to the customer. Hired as a Cashier, I was not expecting to be Required to also learn to “Sell” like a natural Salesman can. My biggest Beef is with Selling customers their Inside Track Club Memberships .... but my beef is not the membership itself, which is VERY valuable to customers, it is the followup visits by Club Members. It can take a few months for their actual Membership to register in our computers accurately creating much confusion on our end. Then to top that confusion off ... For all ITC members, we are required to manually look up each product code in a printed binder to scan the ITC product discount code. Every item large or small must be manually searched creating immediate backup at registers as their sale takes much longer that most average sales. This then creates a longer line of pissed off customers because they are now waiting longer for service.

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Harbor Freight Tools Response
7y
Thank you for sharing your detailed feedback with us. We’re always happy to hear from hardworking Associates like yourself and are glad you are enjoying working with your team in Port Charlotte. Please know that we listen to all Associate feedback and will consider your suggestions as we work to improve our stores at all levels. We’re glad you are a part of the Harbor Freight Tools team and look forward to watching you grow with us!
Viewing 154 - 156 of 3,451 Reviews

Glassdoor has 3,498 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.