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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

62% would recommend to a friend

(3,450 total reviews)
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Eric Smidt

67% approve of CEO

57% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,450 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Sep 1, 2015

Ehh.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Helped me gain some customer service experience. It was an easy job.

Cons

Having to push the membership and asking people for their addresses for coupons, nobody wanted either of those. People already get coupons in the mail without filling out those mail cards.

1.0
Aug 21, 2015
Recommend
CEO approval
Business Outlook

Pros

None whatsoever. Upper management does not care about their store managers or their employees. They just want to monthly bonus checks

Cons

As a manager you have no hours to provide to your employees. Expect to do all the work, including running the business. Being hands in was not a problem, however when you have long lines and no employees to help. Upper management does not care. They proved no solution to the problem. Just look for ways to make it worse. They treat you like crap, have no emotions towards you as a human or an employee. Price changes are brutal. No proper system or hours in place to get done. However they expect you to do the whole store within hours.

1.0
Aug 17, 2015

risking life and limb for minimum wage!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely none whatsoever! Zip! Zelch! Nada!

Cons

Oh my goodness! Where to start... Safety-Simply put, this place is just dangerous! The ladders were very wobbly. Climbing up these ladders was a very white knuckle experience. When you position the ladder, it was hard to position it where all the feet would touch the ground. I brought this up once when the DM was in the store but all he said was that the ladders were "OSHA approved!" Also HFT is dangerous to your health. You will develop respiratory injections from all the dust and also stores are infested with rodents and roaches. Merchandise-Simply put, these products are nothing but Chinese trash! Even the American flags are made in China. Yet, this company likes to flaunt their products as if they were top of the line, but at a lower price. They want to think their products are comparable to brands such as De Walt or Craftsmen. I remember several occasions where merchandise was recalled from the stores. Also big ticket items were often returned by customers the next day. If you were going to slap fake brand names on cheap imitations, come up with better names than "Chicago Electric" or "Pittsburgh Automotive". Corporate/HR- Oh my god, these people just live in a world of their own! Every little detail is micromanaged. "Merchandise Management" is the most ineffective program I ever seen. When processing trucks, one person calls out sku numbers of the items to a person on the sales floor with a headset. The person on the sales floor relays how many of that particular item if any will fill up the space on the shelf. This is not productive at all. Even the slightest deviation will get you a stern admonishment from the Warehouse supervisor. I mean who cares how stuff gets done as long as it's done! More than one way to catch a fish you know. You may notice that HR may put a caring and compassionate face on this company, but that's all it is, just a face. HR does not care one iota about the employees and the our regional HR manager was very disrespectful and condescending toward employees whenever she graced us with her presence. Work/Life Balance: Your life is expected to complete revolve around Harbor Freight. You will rarely get to leave at your scheduled time. In fact, you will often be there several hours after your shift is supposed to end. You will not be asked to stay over. Instead you will be compelled to do so. You do have PTO, which is nice, but don't expect to be able to use it too much, because managers tend to be somewhat "forgetful" On your days off you better be waiting for your phone to ring so your manager can call and beg you to "come in now"! If you're the type who believes a goodnights sleep is important, well be careful because you will be doing a lot of overnights, and don't be surprised to find yourself scheduled 9pm-6am and the be scheduled to come back in at noon.

Viewing 187 - 189 of 3,450 Reviews

Glassdoor has 3,497 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.