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Harbor Freight Tools

Engaged Employer

Harbor Freight Tools reviews

3.6

63% would recommend to a friend

(3,451 total reviews)
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Eric Smidt

69% approve of CEO

58% positive business outlook

Harbor Freight Tools has an employee rating of 3.6 out of 5 stars, based on 3,451 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harbor Freight Tools employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Sep 1, 2015

Rate a Record

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong Upper Management - Solid vision for the future. Quality of products continues to improve with more and more products now industry leaders in their category.

Cons

As with most retail, low hours for very hard working employees. Losing the tradition of "Ridiculously Low Prices" with continued price increases closer to the competition - just being lower is not "ridiculously" lower.

2.0
Aug 27, 2015
Recommend
CEO approval
Business Outlook

Pros

Not bad, as retail goes. Store hours are better than those at Home Depot or Lowes. Few problems with customers, due largely to good returns policy (as of 2012, not sure if it still holds).

Cons

Antiquated and unproductive processes - computer system is a joke, upper management at HQ seems clueless. Quality of merchandise is highly variable, although easy returns policy minimizes the problems this caused. Operations based on company's roots as a small operation, not viable for a real business.

Viewing 2953 - 2955 of 3,451 Reviews

Glassdoor has 3,498 Harbor Freight Tools reviews submitted anonymously by Harbor Freight Tools employees. Read employee reviews and ratings on Glassdoor to decide if Harbor Freight Tools is right for you.