Pros
Harris Teeter empowers employees to make things right for customers. Whenever I encountered an upset customer (as a department manager) I was confident that I would be supported in whatever decision I made. I never had even a single incident in which I was chided for making things right, which increased my confidence in dealing directly with customers rather than paging a manager and waiting while the customer stewed. Many of the managers I worked with were mature and professional, and treated their directs as responsible, well-paid professionals.
Cons
Many managers, especially at the store level, are petty and childish, constantly griping about under-performance of our teammates or their own lack of advancement. I suppose this is true everywhere, but they look especially bad given the superb quality of many of their colleagues.