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      Health Catalyst

      Engaged Employer

      Health Catalyst reviews

      3.4

      45% would recommend to a friend

      (780 total reviews)
      avatar

      Ben Albert

      Not enough data to show CEO approval

      24% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      4.0

      Culture & values

      4.0

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Senior management

      3.0

      Career opportunities

      Health Catalyst has an employee rating of 3.4 out of 5 stars, based on 780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      780 reviews
      4.0
      Jun 18, 2021

      Still good through growing pains

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The leadership at the top have pure intentions. I have enormous respect for Dan, the CEO, he is one of the most sincere business leaders I've ever come across. Transparency is stressed across the company, which is refreshing, even if not always achieved. The mission of the company is one that any person can feel good about contributing to, and I would say in large part the work that happens really matters. It makes differences in millions of people's lives whether they've heard of Health Catalyst or not. The culture in large part is still a positive one, with emphasis on learning, delivering value, and personal growth.

      Cons

      Some of the ideals held by leadership don't make it down into the entire organization. In my story in particular, it's very hard to move to another job function that I'd likely have more of an impact in. I've personally been passed over in a job change because of reasons other than merit (seniority), outside hires who I've found through direct feedback did not interview better than myself (leadership stresses promotion from within), or just simply not being 'qualified'. It did not used to be this way - Health Catalyst had more talented people as a percentage than any company I worked for previously, and the freedom to move around and be valuable was only limited by your desire, since presumably you were already intelligent and driven enough to be hired. Something has changed. Compensation has been slowly eroding since going public, likely due to the preeminent goal of becoming profitable. Raises have been on pause for a couple years, 401k matching has decreased, and bonuses are now in the form of stock that doesn't vest for a year or more. There used to be a mantra of keeping employees first, but that is no longer true, it's closer to how an average company treats it's employees. It used to be unimaginable for me to consider moving on from Health Catalyst, even just a few short years ago, but it's lost some of it's shine to me.

      avatar
      Health Catalyst Response
      4y
      Thank you for sharing this review and feedback, and I appreciate the detail both as it relates to your positive experiences and also the negatives that you've experienced more recently. Thank you also for your kind words. I want to acknowledge that during the pandemic we did need to make some negative adjustments to team members' benefits, like the 401(k) match, and hold off on companywide raises, in response to the company's slower growth during the pandemic. I regret that we needed to take those actions, but was also grateful that those actions enabled us to avoid layoffs during the worst stages of the pandemic, when it would have been particularly difficult for a team member to find a new job. I'm encouraged to see the company's growth accelerating in 2021, and as this growth acceleration continues, that will enable us to share in the company's success with every team member. Likewise I acknowledge that it is hard for any company to achieve profitability, and that is certainly true for us. But we're making meaningful progress towards this important goal, and even with these constraints, we are striving to share as much compensation positives with team members as we can possible enable within these profitability constraints. I also certainly want Health Catalyst to be a place where team members feel they can move towards new opportunities in different areas of the company, with support and flexibility. I'm sorry this hasn't worked out ideally for you recently. Perhaps I can be of help -- would you be open to visiting 1:1 so I can better understand your situation and goals, and advocate and support you pursuing them, perhaps acting as a reference for you as you apply? If you're open to this, please just reach out to Jenn Howard and she'll get some 1:1 time scheduled. Also, you can always reach out to People Operations -- to Linda Llewelyn our Chief People Officer, or to Trevor Smith, our head of recruitment, to ensure you have an up-to-date view of all the positions that are currently open and posted at Health Catalyst. I hope these actions can improve your personal experience at Health Catalyst. Thank you for your 5+ years of contribution to our company -- that is significant and valuable and appreciated. Best, Dan
      2.0
      Dec 29, 2020

      Steady decline for past 3.5 years.

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its been an great place to coast and pursue my hobbies.

      Cons

      Holidays, benefits, and pay have been slashed and-or frozen. No foreseeable end date or reinstatement. Best talent has left or is in the process of leaving. Technology is a joke. For a company specializing in data warehousing our “etl” tools are irrelevant. Platform is more of a monolith that even internal teams can’t play well with it let alone any true third party.

      avatar
      Health Catalyst Response
      5y
      Thank you for sharing your feedback and perspective. I'm sorry that your experience has been negative these past five years at Health Catalyst. And I'm sorry we've never had the opportunity to visit 1:1. Many of my skip-level 1:1s each year, particularly in the last few years, have been devoted to getting to know team members who have joined us through acquisitions -- of companies or of departments of health systems that have joined Health Catalyst. Over the past couple years this has included over 400 new teammates. But I still try to hold skip-level 1:1s across different functional areas of the company -- two weeks ago I spent the day meeting 1:1 with about a dozen engineers, and I learned a great deal from those interactions. Also, I would invite you now to meet with me, 1:1, by reaching out to my assistant, Jenn Howard, and we can schedule some time in the next few weeks. I'd be happy to visit to better understand your perspective of how we can improve DOS, which is a focus area of our strategic planning, and discuss together the rationale behind our compensation framework decisions. I apologize that we've needed to make some reductions here, but I'm also hopeful to see improvement as we get through the pandemic and continue to grow. Regardless, I hope for your success and happiness in work and in life. Best, Dan
      3.0
      May 28, 2020

      Working at Health Catalyst is a distinctly mixed bag.

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The leadership team is extremely engaged, and comes off as concerned, thoughtful, and approachable. They have built a company focused on the employees, and the company culture is very "familial". The benefits are quite good compared to other employers in the area, and the specific team I work on is fantastic, with no weak links and extremely good cooperation. This company is obsessed with how much their employees like working for the company.

      Cons

      The downside, however, is that in R&D, where I am, the work is not exciting at all. The technology platform is quite regressive, and while R&D middle-management talks up a storm about how we need to develop "for the cloud" and use "platform as a service", the reality on the ground is that it's impossible to do that, because some clients are self-hosted and that will continue to be true for the foreseeable future. The technology teams are tasked with maintaining several old versions, because clients are not required to update to newer software. This makes every change and bugfix extremely tedious, as the changes must be backported to multiple versions. Technology decisions are all made by R&D middle management, who suffers from an extreme case of "not invented here syndrome". Everything must utilize the flagship analytics platform, which means that everything must be built from scratch around that platform, even when well-established fully-capable tools already exist. This means time is spent reinventing wheels (poorly) instead of delivering real value for customers. While "dogfooding" is to be commended generally, in many cases, it's unhelpful to pretend that the flagship product is a master of every niche. Even if, on the off-chance that something interesting and forward-thinking does need to be done, it will be done by the "technology inner circle" and handed to the relevant team to maintain, who will never feel any pride in or ownership over it.

      avatar
      Health Catalyst Response
      5y
      Thank you for your review and for your feedback. We do care deeply about every team member's engagement and experience, as team members are at the center of our flywheel, our strategy, and our success in accomplishing our mission. Thank you also for the feedback regarding our R&D approach and priorities. We'll discuss this topic in today's all-team-member meeting, and I've invited my colleagues Bryan Hinton and Eric Just, who oversee the vast majority of our R&D investments, to address this important topic. I acknowledge and recognize that in a constrained investment environment, which certainly describes our situation at Health Catalyst, we are unable to invest in all of the areas with which we would like to invest, but instead have to carefully prioritize our investment. And there is meaningful judgment we must apply, balancing enabling incremental investments with more breakthrough and innovative investments. I'm confident we don't always get this balance right, but we strive to find the right balance. We'll keep working on this important balance and strategic set of choices. Thank you again for sharing this feedback and for contributing to our company's success these past 3+ years! Best, Dan
      Viewing 46 - 48 of 780 Reviews
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