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      Health Catalyst

      Engaged Employer

      Health Catalyst reviews

      3.3

      44% would recommend to a friend

      (781 total reviews)
      avatar

      Ben Albert

      28% approve of CEO

      24% positive business outlook

      Ratings by demographic groups

      Health Catalyst has an employee rating of 3.3 out of 5 stars, based on 781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      781 reviews
      5.0
      Mar 30, 2017

      Great place to work

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people who want to do the right thing and care about people. That makes all the difference. Great benefits

      Cons

      Startup challenges - product management is learning a lot and that causes some whiplash on what to work on. Professional Services is learning on the job how to run a consulting business which is also not easy. But the pros far outweigh the cons

      avatar
      Health Catalyst Response
      9y
      Thank you very much for your review. I agree with the principle issues that you describe in your cons section, and totally agree with the characterization that these are indicative of a company experiencing high growth. These challenges that you articulate are indeed what we are working through/struggling with every day. Also a great reminder to us all, as we all have weaknesses, and certainly don't know everything! Thank you for being with us on this exciting journey. Getting up and taking the "20-mile march", everyday, together, is how we reach sustainability and financial independence, and, most importantly, achieve our mission of massive outcomes improvement for our partner customers. Thanks again!
      5.0
      Mar 28, 2017

      Best Place to Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home as needed, great learning environment with supportive people and accountability, transparency from senior leadership, a mission that matters. I've been able to stretch myself here and grow my skills in meaningful ways--and at the same time help the company in meaningful ways. The people here are extremely smart and yet also humble and supportive...the perfect environment. And knowing that the company helps to save lives makes the work very satisfying.

      Cons

      The work is so interesting, and the mission is so important, that it's hard to find good work-life balance sometimes...even though the company is very supportive of this.

      avatar
      Health Catalyst Response
      9y
      Thank you for your words of encouragement. I agree that we need to always strive to achieve the right balance for ourselves between our work and our home life. Part of the respect that you mention is trusting ourselves and one another to experiment and dial in this approach, so that we keep the promises we have made to our employers and to our families. Thanks again!
      5.0
      Mar 22, 2017

      Mission-Driven and Team-Member Focused

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health Catalyst has a soul. The company exists to be an enabler of massive outcomes improvement in healthcare. That is a mission worth contributing to every single day. The leadership team has focused on creating a best place to work for all team members, and consistently demonstrates this commitment through their actions. Two months ago after the leadership team reviewed our semi-annual Gallup team member engagement survey results (the company uses Gallup to survey team members, and every people manager's bonus is tied to maintaining industry-leading engagement--and the company consistently scores in the 98th or 99th percentile) they highlighted a pattern of feedback from team members about the remote team member experience. So they held a small-group discussion where they invited anyone at the company who would like to attend to come and talk about what's working and not working for remote team members. Within two weeks they introduced new policies addressing and improving a few of the more significant challenges. They have followed this same process dozens of times, making many changes that improved the team member experience.

      Cons

      The leadership team has chosen to follow a consensus-oriented decision making approach for company-wide, strategic decisions. The upside of this approach is that the leadership team rarely makes a bad decision. But the downside is that they take longer than some management teams to come to a decision. As the company scales, I believe the decision making approach will need to evolve towards more delegated decision making and trust towards the functional leads to make the right calls. Also, a strength at Health Catalyst is that we feel like a family--team members feel that the leadership genuinely cares about them, and there is a stated policy to give team members who have had a performance problem a second chance. This produces some incredible turnaround successes and deep loyalty and commitment. It's probably one of the reasons the voluntary turnover rate is so low (3-4% per year). However, there is downside to this approach--sometimes the performance issues don't get corrected, and it takes longer to resolve these performance problems. I think the company can evolve this approach to move through the second-chance process more rapidly and then rely on offering a generous severance package when the second chance didn't work, but move more quickly.

      avatar
      Health Catalyst Response
      9y
      Thank you for your thoughtful review, and I agree with several of the common threads that exist within your post. Health Catalyst does indeed have a soul. It is the sum of our collective decisions, values, and behaviors that define our culture, and ultimately who we are. I also think that you are right about the evolutionary process that takes place within any organization. You touched on a couple specifically in your post-- consensus-oriented approach by the leadership team evolving to more distributed decision-making, requiring more trust be placed with functional leads, and evolution of our second-chance process. These, along with others, are great examples of what worked well in the past, but past success doesn't necessarily ensure the best approach for the future. I think that you will continue to see evidence of changes in several places within our organization, as we collectively work to evaluate processes against our growing and evolving organization, as we always attempt to suggest, discuss, and adopt change when necessary. Now, as we all know from our work with our own partner customers, change is hard. It takes time, and requires thought and care to ensure success. The truth is we are never done. We should always be willing to tweak and improve. Thanks again for your thoughtful comments!
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