Committed People, Unclear Strategy, Too Much Bureaucratic Drift
Pros
You would be hard-pressed to find a more dedicated group of people doing the day-to-day work of healthcare improvement. Many of the individuals here care deeply about making healthcare better, and their commitment has remained steady despite the organizational chaos that has followed the company since going public. Their perseverance says more about the strength of the people than it does about the environment they have had to navigate.
Cons
There is a growing disconnect between what the company expects from employees and what it is willing to invest in them. Team member development has been reduced both financially and programmatically, even as pressure increases to deliver client value faster. At the same time, burnout, psychological safety, and workload balance remain insufficiently addressed in an environment already strained by prior RIFs and frozen compensation for many of the people expected to carry that load.
