Health Catalyst reviews

Thank you for taking the time to share your perspective so candidly. I genuinely appreciate the honesty. You're right—at Health Catalyst, we strive to uphold our longstanding commitment to our operating principles of transparency, accountability, respect, and improvement. If any of those have felt diminished, that's something we take seriously and to heart. It sounds like you feel there are improvements we need to make, and I would love to connect 1:1 to learn more about your experience. As we have communicated openly with our team members during several all-team meetings and company-wide emails, we prioritize delivering differentiated value to our three key stakeholder groups—our team members, clients, and shareholders. This balance isn’t always easy to navigate, especially in a market climate that continues to be uncertain for many organizations, including ours. But we believe deeply that creating sustainable value for all three is what ultimately protects our independence and our future. You mentioned layoffs, and I understand the anxiety that uncertainty brings. While these decisions are never easy—and never taken lightly—they are a reality many large companies face as part of their annual planning. We recently completed our 2025 planning process, and I’m grateful to share that over 96% of our team member positions were deemed financially sustainable, including more than 200 new roles added over the past year. That’s not something we take for granted, and it reflects our ongoing investment in our team members. On the topic of compensation and benefits, we are actively working toward our goal of paying above-market rates, targeting the 65th percentile for all core team member roles, which make up nearly 90% of our workforce. While we’ve acknowledged this will take a few years to fully realize, it remains a key priority in each annual planning cycle. We also remain committed to our strong benefits package, which includes flexible PTO, 18 company-paid holidays, generous 401(k) matches, company-paid life and disability insurance, fitness, and home office reimbursements, online company-sponsored counseling and physical therapy, and education assistance of up to $10,000 annually. We know there is always more work to do in this area, and compensation remains a priority in our 2025 board-approved operating plan. I hope that the above-market base salary increase that you and every other core team member at Health Catalyst received in December 2024, of at least 5%, was meaningful and positive for you. And I hope the 2023 base salary increase you and other team members received of at least 5% was also meaningful for you. As for communication—we will continue to strive for consistent, clear, transparent communications, including in every month’s all-team member meeting, in every quarterly financial performance update, in every extended leadership team meeting we hold every other week, and in many other forums. We have leveraged these forums to consistently communicate with team members for well over a decade, and we know that the work of consistent communications will never be finished. If you’re open to it, I’d welcome a chance to connect 1:1 to hear more of your perspective and talk through any ideas you have for additional communication venues or topics. Insights like yours help us continue to evolve thoughtfully. Thank you again. -Dan Burton