Health Catalyst reviews

3.3

44% would recommend to a friend

(784 total reviews)
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Ben Albert

28% approve of CEO

24% positive business outlook

Health Catalyst has an employee rating of 3.3 out of 5 stars, based on 784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Health Catalyst employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

784 reviews
5.0
Nov 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Lest start with some of the benefits: - HealthInsurance with HSA, FSA, Dental, Vision, Life Insurance, Disability Insurance. Covered for employee and it is only a small amount for family. - 401K with match up to 6%. - Stock purchase plan. - Snack rooms. - Cell Phone reimbursement - Fitness or health reimbursement - Home Internet reimbursement In addition to that, the leadership is direct, honest, and dedicated fully to the success of the company guided by the company mission.

Cons

As anything there is no perfection so there are many issues that I would love to have resolved. One of them is related to the methodology used for promoting within the company. If you want to move up you will need to be actively looking for a better position rather than let your quality of work dictate your qualifications. There is a requirement of 400 hrs per quarter of billable time

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Health Catalyst Response
6y
Thank you for this feedback, and thank you for your 5+ years of work at Health Catalyst, including your current work as an Analytics Engineer, working directly with our clients to help them improve! I'm glad to hear that the benefits at the company are positive, and that you feel valued and respected by leadership. I also appreciate your feedback regarding the promotion process. This has been an area of significant focus for us as a leadership team in 2019, and we're excited to see early signs of improvement in the overall consistency of the promotion process, and the inclusion of every team member in consideration for promotions using a consistent process and infrastructure. But we've just rolled out this updated process where every six months we encourage every people manager to do a review of every team member for whom they have responsibility, carefully considering who among their team members might be qualified for a promotion, where the company also has a need for that promotion to occur. We've just completed our first cycle of this more comprehensive review, and it resulted in a meaningful increase in proposed promotions, with a very balanced distribution of team members across organizations. We'll keep working at this, to ensure that this process is consistent and positive for every team member. Thank you again for your review and for your 5+ years of service in support of Health Catalyst's mission. Best, Dan
4.0
Oct 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Working at Health Catalyst has been a highlight of my career, but it also kind of breaks my heart. Let me explain. When I evaluate a workplace, there are a few important questions that I ask myself. Does my work make a difference? Do I feel valued? Am I compensated fairly? Is there opportunity for advancement? To three of those questions I can provide a confident “yes,” and even the remaining one isn’t a “no,” but rather an “it depends.” First, does my work make a difference? Absolutely. I am passionate about quality healthcare, and I feel like my personal mission and the mission of the company are well aligned. Every day I can see how my work provides improvement to both patients and providers. It’s incredibly satisfying and one of the biggest reasons why I love going to work every day. Second, do I feel valued? Again, absolutely. I’ve worked for too many companies where loyalty was expected of the employees but was rarely reciprocated by senior management. There is always a power imbalance between leadership and team members, and at previous jobs management deftly wielded that imbalance to their benefit and the detriment of others. Thankfully, I’ve never felt anything remotely like that at Health Catalyst. Dan and the other leaders have created a culture of respect toward employees. I get the impression that they know we are more than just human capital, that we have priorities in addition to those we have at work, and that that is not only OK, but encouraged. In short, I’ve never felt less intimidated by leadership, and conversely, I’ve never felt as much respect for leadership. That respect makes me come to work and give my best. It baffles me that more companies don’t use this approach. Is there opportunity for advancement? At the risk of sounding like a broken record, absolutely. I know some feel differently, but I’ve always been supported by my supervisors in my desire to advance. I’ve never felt like someone was holding me back simply to feed their own ego or sense of self-importance. Your mileage may vary, as this is very dependent on who your manager is, but I do think Health Catalyst has created a practical framework for advancement. Possibly most importantly in this area, I’ve seen a level of humility from leadership in acknowledging ways in which the playing field isn’t level for all employees. This humility has already led to some changes and most likely more in the future. The system isn’t perfect, but I do feel like there is a good faith effort to make it so.

Cons

Finally, the con. Am I compensated fairly? Well, it depends. If you live in Salt Lake City or areas where the cost of living is similar, then I’d say, once again, absolutely. However, if you live in an area where the cost of living is higher, as I do, then the answer really depends on what the cost of living differential is, how many incomes your household has, etc. Some internal commenters have stated, to bluntly paraphrase, “you’ve decided to live where you live and Health Catalyst is not obligated to spare you the consequences of your decision.” Those commenters do have a point, I did choose to live where I live, just as I’m sure they chose where they live. But I wonder if the second part of their argument misses a larger point. Paying wages that are adjusted to the locale of the employee is about being competitive, rather than fueling entitlement. It would seem to me that if Health Catalyst wants to compete for great talent, regardless of where it is found, then they should adjust salaries to match location. If they just want to recruit the best people in areas with similar costs of living to SLC, then I think they’re doing a good job. I don’t know what the priority is. I sure wish I did. Taking this job seemed like a wonderful opportunity. I’d be able to work at a company whose goals matched my own, while the generous remote work policy (it’s an option for almost all the positions I’ve seen listed) would allow us to stay near family. I figured that an increase in job satisfaction would overcome the differential in pay. Sadly, I’m beginning to think that calculation may have been in error. Job satisfaction is high, but financial stress is beginning to eclipse it.

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Health Catalyst Response
6y
Thank you very much for sharing your detailed review and perspective. I appreciate it, and find it resonant, both in terms of the positive experiences you shared, and in terms of the specific gap that you identified around us not yet having a geographic differential incorporated into the salary ranges we have established. This has been an issue we've been aware of for some time, and have had on our list of items we would like to improve, but were not able to include it among the additions for the 2019 planning process. We were able to add a series of benefits that we could fit within our financially sustainable framework for 2019, including one item that will benefit team members in high-cost-of-living areas at likely a more-frequent level than other team members, related to the 1.5% annual increase that will occur in January 2020 for team members who are currently at or above the 75th percentile salary range for their position. This is more likely to be the case for team members in higher cost of living areas. We have another proposal on our list for consideration as part of the 2020 planning cycle, which would, in effect, offer an increase to the salary ranges, by approximately 20%, for team members in cost-of-living areas that are greater than 120% of the cost of living of the Salt Lake City area. This change, if we can fit it into the 2020 plan, would take effect with the annual salary increase cycle that will occur in January 2021. I'm hopeful we can incorporate this into our 2020 plan, while also staying within our financial sustainability framework for the year. We'll discuss this in tomorrow's all-team-member meeting, and keep team members apprised of what we're able to include in the approved plan for 2020. As we've discussed before, we have to "earn the right" to add benefits to team members, through strong sustained performance, and we are delighted to add benefits as this occurs. Thank you for your direct contributions to this performance, and thank you for your patience as we work to improve in this important area. Best, Dan
5.0
Sep 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Leadership runs Health Catalyst with the people in mind. I feel valued and it shows through policies and the priorities management gives me. In my roles I have had good relationships with my direct manager and felt very valued and productive and I think those values were trickled down through senior leadership. I just got back from a generous paternity leave where I was given sufficient time to not worry about work and take care of the new baby. It says alot about a company that I didn't worry too much about work.

Cons

A few years ago, I submitted a glassdoor review stating that the large teams within health catalyst didn't communicate nor collaborate very well. This has improved significantly and I have seen large steps taken to break down barriers and collaborate better. This is still an issue but I am optimistic that it will continue to improve. Survey fatigue! I can only answer the questions "Would I recommend working at Health Catalyst to a friend?" so many times! Senior leadership does let us know they read reviews and use the results of surveys, but I have a hard time caring when most of the questions are the same and get over a dozen surveys a year. It seems they value being "Best company to work for" more than utilizing the answers and improving. It is important for recruiting, but I think if the employees are fatigued, they will give less accurate answers and just give what they think senior leadership wants.

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Health Catalyst Response
6y
Thank you for your review and feedback, and I'm very glad to hear that you feel appreciated and valued, and that you had a positive experience being enabled to take paternity leave -- congratulations on your new arrival! I also feel grateful for your 5+ years of work contributing to Health Catalyst's growth and success, as a senior software engineer. Your role is critical to our success and I appreciate your long-term commitment to the company. I am also encouraged to receive your feedback about cross-organizational collaborations. We certainly still have room for improvement, but I also see progress. We'll keep focusing here, which I believe will help us continue to improve. Thank you also for sharing the feedback regarding survey fatigue, particularly as it relates to "Best Place to Work" surveys. We probably do need to reduce this, so we will take that as an action item. We can keep a focus on those surveys where we study the responses and take action in order to work to continuously improve and/or make an important decision. We'll discuss one such survey during today's all-team-member meeting, where we would like to have the benefit of team members' perspective before making a strategic decision. Finally, thanks for the suggestion regarding support for Open Space. We'll discuss your suggestion as a leadership team, for an Open Space day once a year. Thank you again for your 5+ years of contribution to our company! Best, Dan
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Glassdoor has 847 Health Catalyst reviews submitted anonymously by Health Catalyst employees. Read employee reviews and ratings on Glassdoor to decide if Health Catalyst is right for you.