6y
Thank you for your detailed review and for your many years of dedicated service at Health Catalyst, in a critical role as a Software Development Manager. I have read and reread your review many times. And we will focus on the specific topic of work/life balance during tomorrow's all-team-member meeting as I feel this is absolutely critical for us to discuss, and I felt so grateful to you for sharing the struggle you and your colleagues are facing in your corner of the organization, as you eloquently described it. Tomorrow we'll talk about a framework for work/life balance we're applying in the professional services organization, including guidelines around expectations for hours worked which enables work/life balance sustainability as well as financial sustainability. We need to provide similar guidelines for the other parts of the company, including the hundreds of team members who work in technology areas. The same kind of framework of hours expectations we use for professional services is a good guideline across all functional areas at Health Catalyst, and is something I want every team member to understand and feel supported in, along with every manager at Health Catalyst. And I want us, as part of our 2020 goals, to make meaningful progress identifying any situations in which a solidly-performing team member is unable to meet the expectations of their position within an average of a 40-50-hour work week, one which would also enable the team member to take time off for holidays, and take meaningful vacation time per year as well, e.g. around 3 weeks, but with flexibility in any given year if more vacation time were needed. Likewise, team members can choose to work more hours per week which could either enable more vacation time each year, or for them to accomplish more than what would typically be expected and potentially qualify for promotions on a faster timeline than would normally be the case. But this is not expected or required, and we would strongly desire for every team member to maintain a pace that is sustainable for the long-term. If a team member who is a solid performer is not able to accomplish the work within this kind of timeframe, we likely need to make an adjustment -- we may need to incrementally hire, or we may need to set a different expectation with clients, for example. We need to understand where this is occurring so that we can then make needed adjustments. We will work to improve here, across the organization, as part of our 2020 areas of focus. Thank you again for your hard work, and I apologize that it has been so heavy for you and for your team. I'd be happy to visit 1:1 with you so that we can make accelerated progress in getting to a more balanced pace, if you'd be open to visiting. If so, Jenn can help us schedule time to visit. Best, Dan
