Outsourcing, low or no positive performance feedback, no defined promotion path. Outsourcing is a great thing for 1) The company getting the contract. 2) The executive financially benefiting from the bonus received for "saving the company overhead". However, outsourcing is a blow to the associates whom actually do the work the company sells. Outsourcing sends a message indicating, "cost of service is more important than quality or loyalty". Outsourcing also costs our families hardship and drops our sense of security in American life and what Corporate America really is. A pat on the back is more powerful than a $10 Starbucks card a month later to many. Simple one on one "thanks, good job!" goes a long way! Without a defined career path, or how to stay on it means the ambitious Jr associates must do everything possible in a trial by fire method to move up the ladder.
