Is HealthEquity Inc. a good company to work for?

HealthEquity Inc. has an overall rating of 3.2 out of 5, based on over 982 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 53% of employees would recommend working at HealthEquity Inc. to a friend and 52% have a positive outlook for the business. The best reviews about HealthEquity Inc. have been left by employees working as Business Analyst , Client Service Representative and Service Delivery Manager .

Does HealthEquity Inc. pay their employees well?

According to anonymously submitted Glassdoor reviews, HealthEquity Inc. employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at HealthEquity Inc.. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at HealthEquity Inc.?

53% of HealthEquity Inc. employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HealthEquity Inc. 3.5 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at HealthEquity Inc.?

Member Service Representative (41) , Customer Service Representative (28) , Service Delivery Manager (28) , Manager (25) , Member Service Specialist (20) , Member Services Specialist (20) , Senior Software Engineer (18) , Implementation Manager (13) , Member Services Representative (13) , Director (12) , Analyst (11) , Client Service Representative (11) , Software Engineer (11) , Business Analyst (10) , Member Service Representative II (9)

What are the pros of working at HealthEquity Inc. according to real employee reviews?

"Great benefits and the company is well diverse." ((in 127 reviews)); "Great people and a good company that truly believes in its product." ((in 49 reviews)); "Pay was great" ((in 40 reviews)); "Great Team members" ((in 38 reviews)); "Good Work/Life Balance" ((in 37 reviews))

What are the cons of working at HealthEquity Inc. according to real employee reviews?

"They show their "purple culture" through constant layoffs." ((in 20 reviews)); "They threw new people on phones with little training and no help." ((in 16 reviews)); "Awful managers." ((in 13 reviews)); "Upper management has lost touch with the front line workers." ((in 11 reviews)); "They do not consider increasing the wages of their current employees as important as offering high compensation to get new employees." ((in 8 reviews))

What are employees saying about HealthEquity Inc. layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HealthEquity Inc. layoffs and their outlook for job security at HealthEquity Inc. in 2026.

What are the top reviewed HealthEquity Inc. locations?

Draper , Irving , Salt Lake City , Dallas , Tempe , Louisville , Milwaukee , Phoenix , Price , San Mateo , Atlanta , Lehi , Sandy , New York , Houston , Seattle , South Jordan , Richfield , Kansas City , Mesa , Celina , Texas City , San Diego , San Francisco , Parker , Miami , Alpharetta , Utah , Dallas-Fort Worth , Cleveland

HealthEquity Inc. reviews

3.2

53% would recommend to a friend

(949 total reviews)

Scott Cutler

31% approve of CEO

52% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HealthEquity Inc. has an employee rating of 3.2 out of 5 stars, based on 949 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HealthEquity Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

949 reviews

3.0

Aug 30, 2021

It’s a job

Funding specialist

Recommend

CEO approval

Business Outlook

Pros

Health benefits, HSA contributions, remote work.

Cons

The wage works merger has been a mess and the continued acquisition of other companies is concerning.

2.0

Jun 16, 2021

Not the same

Service delivery manager

Recommend

CEO approval

Business Outlook

Pros

Pay is decent, some flexibility with hours, good benefits, immediate leaders are great

Cons

Growing rapidly so things are disorganized and the front lines take the hit. The culture is probably gone for good and communication with upper management is nonexistent. I think that it’ll become better in a few years but I’m not recommending people work here right now.

HealthEquity Inc. Response

5y

Thank you for your review of HealthEquity on Glassdoor. This feedback can really help make a positive difference. I appreciate you calling out some of the pros, but even more appreciate your candid response about how you have seen an impact in the culture and its possible correlation to rapid growth. While growth can be looked at as a good thing, it certainly can have an impact on the company's culture and business communication. Being a current teammate, I would encourage you, if you feel comfortable doing so, to connect with your People Partner to share more insight into what you're experiencing. We're hoping it doesn't take as long as a few years for your recommendation to change. Please continue to share how you're feeling and leadership is eager to keep listening and continuing to pursue an increasingly positive team member experience.

1.0

Jan 13, 2021

Failed to deliver

Member services representative

Recommend

CEO approval

Business Outlook

Pros

Double digit pay per hour. CEO is pretty legit.

Cons

-Pay is not competitive for the work involved and has actually decreased over the past 5 years. -Lack of follow through on promises (promised me a raise multiple times over the course of a year, promised resolutions on technical difficulties on server end, promised a career path for high performance) -Nepotism runs thick. -Performance is not consistently rewarded or evaluated. -If you are good at what you do they will not promote or even consider you for promotion, they cannot afford to lose you on the customer service end. -Mediocrity is rewarded as much as above and beyond and will most likely let you excel here. -Bonus's are based on your performance but your performance is also judged by a callers opinion. If they think the company is less than great, they will most likely lump the Team Member into that too, even if the Team Member did everything right. It is not 100% controllable by the Team Member even though it is branded as such. Also, the "evaluators" are inconsistent with what they look for. There are many things that are consistent but there are so many nuances that what is important to one is not to another and this WILL effect your bonus.

HealthEquity Inc. Response

5y

Thank you for your candid review of HealthEquity. Member Services plays a critical function in the business, so even though you're no longer with us, and some of your feedback indicates you felt under recognized, I want to thank you for the service that you did provide to our members while you were with us. The detail of the feedback and advice you've provided is appreciated - it will help us to identify areas of improvement. Bonuses, pay, merit increases, and promotions are all extremely important topics - Thank you for raising awareness and contributing to the experience of future team members! And I have to agree with you - our CEO is definitely "pretty legit" :)

Viewing 148 - 150 of 949 Reviews

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