Helzberg reviews

3.6

57% would recommend to a friend

(574 total reviews)
avatar

Brad Hampton

74% approve of CEO

66% positive business outlook

Helzberg has an employee rating of 3.6 out of 5 stars, based on 574 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Helzberg employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

574 reviews
5.0
Aug 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Constant feedback. Tools to grow. Great support. Commission structure is great if you build your client base - nothing is given on purpose. Don't be lazy and you'll make good money. Like any job keep at it and your potential is limitless.

Cons

Really, no cons if you actually want to work 8 hours a day and talk and build relationships. Best way to grow is start at the bottom but you can grow FAST if you show true leadership and capacity - this is on the individual. Coming in from outside with no jewelry experience might be tougher - I've seen, at times, it can be more difficult for managers to grasp the culture because of previous habits. To me that would be on the individual person and their willingness to learn/grow.

avatar
Helzberg Response
11mo
Thank you so much for taking the time to leave this glowing review! We are so happy to hear you are having a great experience.
2.0
Jun 19, 2026

Red Flag: We are a family

Recommend
CEO approval
Business Outlook

Pros

They offer breakfast and occasional lunch. Welcome gift bags The managers will treat you to lunch when you first start.

Cons

Not anesthetically pleasing building for it to be a headquarters Do not work here if you are coming from a bigger company especially from a bigger state. The Senior buyers and DMM want to be seen and do all the talking. If you're an assistant buyer, associate buyer or merchant and are use to leading your vendor meetings and making decisions on your own category do not work here. Majority of the teams are older women and they tend to hire within because they rather have impressionable young employees they force their perspectives on. They tell you the littlest instruction that someone knows already to do. (For ex: telling you to reschedule a meeting and you're already on the email and can see it needs to be rescheduled) The first red flag I ignored is when they said they view each other as a family. It's in their mission statement and in the hallways. Of course, there are amazing employees but truth is there are higher ups that are intimated by strong and direct individuals especially if you have worked at bigger companies. They will spin your words and say its "harsh, and not postive". Don't let the welcome gift bag, occasional free food, and gift cards they give you when you first start fool you. It's also based in a not ideal safe area. The company has a strong emphasis on being a “family,” which is reflected throughout the office and in its messaging. However, my experience was that this culture sometimes translated into a lack of openness to different perspectives, backgrounds, and opinions.Many tasks came with unnecessary oversight and instructions for processes that most professionals would already understand. For example, being reminded to reschedule a meeting while already actively managing the email thread created the feeling that trust and autonomy were limited. The company also lacked diversity, both culturally and professionally. Many team members appeared to have similar backgrounds, often coming from the same previous companies (many came form Payless)or having started with the company as interns while in college. They do not like other ideas, views suggestions or perspectives unless it comes from them. Do not work here if you are coming from a bigger company especially from a bigger state. The Senior buyers and DMM want to be seen and do all the talking. If you're an assistant buyer, associate buyer or merchant and are use to leading your vendor meetings and making category decisions; do not work here. Majority of the teams are older women and they tend to hire within because they rather have impressionable young employees they force their views upon. While there are many talented and kind employees, I felt that some leadership members were uncomfortable with direct communication, strong opinions, or employees bringing experience from larger companies. Feedback or differing viewpoints were sometimes interpreted as being “too harsh” or “not positive” rather than being viewed as opportunities for accountability and improvement. The first red flag I ignored is when they said they view each other as a family. It's in their mission statement and in the hallways. Of course, there are amazing employees but truth is there are higher ups that are intimated by strong and direct individuals. Additionally, the headquarters does not feel reflective of a corporate headquarters, and the surrounding area did not feel like the most ideal safe location. I had a great learning experience from the career before my DVP left the company. I was told and able to make it my own with his guidance, when he left they took over nd undid everything he did over the last 15 years. Overall leadership chose to promote within instead of replace the dvp with an experience person who has knowledge of the product and not just business insights. You cannot translate other areas in jewlery or previous experience to a special niche area and expect the same results.

4.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

A good community of people

Cons

Less than competitive pay compensation

avatar
Helzberg Response
3w
Thank you for taking the time to leave a review of your experience and we greatly appreciate the feedback!
Viewing 1 - 3 of 574 Reviews

Glassdoor has 587 Helzberg reviews submitted anonymously by Helzberg employees. Read employee reviews and ratings on Glassdoor to decide if Helzberg is right for you.