Hertz reviews

The executive management at headquarters doesn’t seem to know how to run a car rental company. We have seen experienced managers at local levels either laid-off or fired. Some of them worked for the company for almost twenty or longer years. For the sake of short-term gains financially, Hertz has made some crude company decisions to try and hike up its stock and earnings. These include cut-backs in expenditure and staff. Some of the results off staff cut-backs are; 1: Understaffed check-in and check-out airport facilities and HLE’s. a) This ultimately leads to customer anger and dissatisfaction, and may lead to a loss of a customer or customers. b) Customers walking away with rental car keys. Some of these keys are expensive and can only be replaced by the car being towed to dealerships at company expense. c) Doors of rental facilities closed to customers during regular business hours. d) Rental facilities unattended by Hertz employees. e) Managers and Manager Trainees have to clean vehicles, and therefore have to attend to customer sweaty, dirty, and smelly, thus creating a bad image. 2: Luck of enough transporters. a) Cars are unable to get to the auctions or are late arriving. This leads to fines among some of the consequences. b) The HLE’s are unable to get cars at there locations in many cases, or even have them picked up. This one way or the other leads to a loss of revenue. c) HLE’s are unable to deliver cars or pick them up from customers. d) Crowded traffic-jammed check-in airport facilities Thursday and Fridays. Some of the the results of expenditure cut-backs are; 1: Damaged equipment or luck of it. 2: No fuel in some cases or late delivery of it, and thus reservations are not met as promised due to it.

- Allowing people with large amounts of knowledge to leave the company - Uncertainty of being laid off when cost savings need to be achieved for the relative short-term.