Minimal support from upper management... a 'reservation' for a vehicle doesn't really mean that the customer will have that vehicle ready and waiting for them at the proper date/time. Hate letting people down when we arent able to meet the rez. Very stressful due to workload and the nature of the business (ex: vehicles rented for a weekend, dropped Sunday night, and then need to be cleaned/gassed/washed/prepped before opening for Monday morning's rush.) It just wont happen without the proper staffing for a location, which we almost never have. High turnover, too. This is a sales position, whether you are told that or not when hired. ALSO, the company frequently will cut all overtime out of the wages, meaning you get more time off, but you aren't making the money that you were likely told about when hired in. Make sure you can cut it at 10/hr, 40hrs a week, and then sell sell sell to get the bonuses and the overtime that is allowed.