Hibu reviews

Constantly changing direction, poor sales management and no leadership, subpar products with lack of fulfillment after a sale. Back end support at the home office has been scaled back/undertrained and overworked. Shipped important fulfillment jobs overseas to the Philippines. Once you are able to overcome objections and finally make a sale, it can all go to "pot" with antiquated billing systems that aren't in synch with the new programs. ,"Some" customer service staff that are not trained equally nor in sequence with the sales staff they were supposed to be helping. Lastly, the company rolls out product, technology and software programs that are not properly vetted and expect performance when most of the time you are confused about what it is you should do next. Lastly, Lastly -their websites stink!

Where to begin? Ever since Hibu was taken over in March, our new president has been two-faced from the start, first promising bold new ventures but only to follow up with massive layoffs. Sales reps aren't trained properly and spend more time on the phones than actually doing their jobs and, even then, some reps will bully you and treat you like you're their lap dog. Upper management could care less about making an impact in the market and seem okay with lousy products that customers don't want. Customers are grumpy because no one department communicates with the other.