Hibu reviews

3.8

72% would recommend to a friend

(1,904 total reviews)

Kevin Jasper

83% approve of CEO

70% positive business outlook

Hibu has an employee rating of 3.8 out of 5 stars, based on 1,904 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hibu employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.4 stars).

Reviews by job title

2K reviews
1.0
Dec 21, 2010
Recommend
CEO approval
Business Outlook

Pros

Some of the things that INITIALLY attracted me to this position/company are: How they "played up" the products, incentives, average salaries of people at the office, flexibility of schedule The only thing I say I enjoy about the company NOW is the flexibility of schedule and the health benefits

Cons

Whew, where to begin.. The company is going through a big transition change where noone really knows about the other products besides the yellow pages, so not only do you get rejection as a sales person period, it is very hard to break the rejection that we do more than just yellow pages and yellowbook.com. Currently it is a horrible indsutry to be in. Going from inside sales at a different company to this position, I have incurred MORE expenses that are not worth the pay. I put tons of miles on my car and spend more money on my gas and cell phone bill, the so called "allowance" is a joke. The salary is a JOKE. Although they say your commission will make up for it, and sometimes it does, the pay is average at best. Even reps that have been with YB for over 5 years have seen a dramatic decrease in their checks. The company expectations are ridiculous. Not when it comes to the quota, but the new way the want us to prospect-profile bundles. They take up at least 30 mins with every customer, even if they are not going to buy anything from you. They are such a waste of time. There have been reps that have really committed themselves to these NPPs and their sales over several months were no different from the ones that were only doing it to hit the NPP numbers. The company's intent was to create a new way to prospect and "get in the door", most people including myself, however, have no problems getting appointments, so the only entity this new prospecting tool is benefiting is the company to increase their seo rankings! They have put so much focus on these profile bundles to the point that they are more important than new sales. It seems as if the management has become a bit nervous as to where the company is headed, and it is very obvious in sales meetings, etc. They try to keep up the morale, but it is very evident that revenue is declining dramatically. The sales of new products is not making up for the loss of the print. The only way to move up in the company is to either take on major accounts, which are DECREASING in revenue, or take the management path in which you still will not make good money-however the first step is to become a trainer for two years where you make NO MONEY. Once they DO promote you to lets say, Account Exec, the income/salary promotion is minimal. I really had high hopes for the company and the position, but the "strings" attached, low income, additional expenses, stress are not worth it! My profile: I am actually one of the top reps at the office, have been at this company for under a year, under 30, vibrant, very outgoing.

1.0
Jul 13, 2008
Recommend
CEO approval
Business Outlook

Pros

Yellow Book could be a great place to work if they cared more about their employees and customers. The diversity of a sales job with Yellow Book provides an opportunity to work and get to know people in many different types of businesses. Yellow page advertising has in the past been very necessary but with the advances in technology and more and more people going online, there has been a steady decline in usage. Although Yellow Book still boasts strong usage in most of its markets (most of which is fabricated). In the past earning potential was there for a sales person in yellow page advertising. But YB has gotten greedy and most people have trouble rationalizing the reasons to put up with a high level of stress for moderate to low pay.

Cons

In a press release in July 2008, investors in Yell asked that senior management step down after uncovering that Senior level executives earned bonuses totaling 110% of their salary after the stock value had declined more than 87%. Senior managements explanation for such a decline was that Verizon and other yellow page publishers were to blame. Of course there has been no explanation why senior level execs get 110% of their bonuses while a sales person gets nixed on their bonus because they needed to sell one more new. One of the core values of YB is "Under Promise, Over Deliver". They have that backwards it should be over promise under deliver. Communication from upper and senior management within the company is atrocious. Leadership for YB asks of its people what they themselves are not willing to do. They hide in their offices, far removed from what is actually happening on the street, to make uninformed decisions about how many new businesses must be sold and how to tie those goals to a bonus that saves the company money because they don't pay a cent if you sell 7 and your goal is 8. They also ask for huge percentage of increase on existing revenue accounts. 4% is average rate for inflation, YB asks for 16% and more in some markets. Managing an assignment with puffed up goals, low earning potential and impossible to make bonuses for the masses. Yellow Book USA has taken the strength of independent yellow page companies and made them into another corporate media giant that has a "me first" and "because I say" attitude.

4.0
Nov 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Great people, fantastic earning potential and working environment within the Glasgow office at least. Line managers always reasonable to help maintain a good work life balance. Training was frequent and usually well delivered, products and tools continually developed to aid the sales process and improve the overall customer experience.

Cons

Poor communication and understanding of customers needs from the higher management, reflected by unnecessary pressure in selling to targeted products instead of what was right for the customer. Decision to change a household name to an obscure new branding was always going to be a bad decision but typical of the how out of touch the higher management could be in making decisions.

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Glassdoor has 1,937 Hibu reviews submitted anonymously by Hibu employees. Read employee reviews and ratings on Glassdoor to decide if Hibu is right for you.