Pros
My local office is tremendous. My regional manager and direct manager are fair and consistent. The regional VP is also down quarterly if not more often and takes time to engage with everyone. It's not hard to earn recognition and the frequent contest,even if for trivial cash (>50 bucks) are fun. My income has grown each year substantially at the company. Bonus structure is very reasonable. With us being back on quarterly bonus-- if you hit your market $$ and quarterly bonus-- 6-7x a year there is a NICE bang coming. (2k or so in bonus 6-7 times per year) With the dropped objectives, these are NOT hard to reach at all. I strongly believe we are heading in the right direction. The reps who take time and educate themselves will do well and the old guard who refuses to reinvent themselves will struggle. New products seem VERY strong (above and beyond SEO/SEM)
Cons
How can a digital company allow their reps to have tablets with outdated versions of IE? Embarrassing when you are with a client. Customer service and direct mail issues concern me. Even with the local support (EG- local management team) the issues on a national level are a pain. In the end, the expectation is you have to micro manage your accounts to ensure perfection. When something goes wrong- if an account cancels due to issues outside your control, you still absorb the loss. While our sales staff has been quicker to adapt to the new way, our customer service still seems to be in the yellowpage era. I have issues with dumping accounts on people that are DEAD money (no pay) and telling them they have to replace that revenue. This stinks on every level, especially when the selling rep is still in the office.