Is Holiday Inn Express a good company to work for as a Front Desk Receptionist/Manager ?

Front Desk Receptionist/Manager professionals working at Holiday Inn Express have rated their employer with 3.3 out of 5 stars in 198 Glassdoor reviews. This is a lower than average score with the overall rating of Holiday Inn Express employees being 3.4 out of 5 stars. Search open Front Desk Receptionist/Manager Jobs at Holiday Inn Express now and start preparing for your job interview by browsing frequently asked Front Desk Receptionist/Manager interview questions at Holiday Inn Express .

Does Holiday Inn Express pay Front Desk Receptionist/Manager employees well?

Front Desk Receptionist/Manager professionals rate their compensation and benefits at Holiday Inn Express with 2.8 out of 5 stars based on 198 anonymously submitted employee reviews. This is 6.9% worse than the company average rating for salary and benefits. Find out more about Front Desk Receptionist/Manager salaries at Holiday Inn Express.

How happy are Front Desk Receptionist/Manager professionals working at Holiday Inn Express?

46% of Front Desk Receptionist/Manager employees at Holiday Inn Express would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Front Desk Receptionist/Manager professionals have also rated Holiday Inn Express with a 3.1 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.3 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Holiday Inn Express?

Front Desk Agent (319) , Front Desk Receptionist (203) , Housekeeper (191) , General Manager (96) , Night Auditor (94) , Night Auditor/Front Desk Agent (76) , Front Desk (59) , Housekeeping (50) , Front Desk Associate (40) , Guest Service Representative (40) , Breakfast Attendant (38) , Front Desk Clerk (34) , Front Office Manager (34) , Guest Service Agent (34) , Receptionist (34)

What are the pros of working at Holiday Inn Express according to real employee reviews?

"great people... and that is all" ((in 90 reviews)); "Get to meet new people and work with a great staff" ((in 85 reviews)); "Great coworkers and GM helped if any issues" ((in 62 reviews)); "Flexible schedule and I loved all the different people I got to meet!" ((in 31 reviews)); "Free breakfast and coffee for housekeepers" ((in 29 reviews))

What are the cons of working at Holiday Inn Express according to real employee reviews?

"Low pay for very strenuous and hard work." ((in 181 reviews)); "Avoid! Bad management and gossipy co" ((in 170 reviews)); "No Benefits and no raise." ((in 100 reviews)); "long hours and hard to find employees" ((in 65 reviews)); "Deal with complaints and everything yourself because manager never handles them" ((in 36 reviews))

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Holiday Inn Express

Holiday Inn Express Front Desk Receptionist/Manager reviews

3.3

46% would recommend to a friend

(198 total reviews)

Keith Barr

44% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Culture & values

3.1

Work/Life balance

3.1

Senior management

2.8

Compensation and benefits

2.6

Career opportunities

Front Desk Receptionist/Manager employees have rated Holiday Inn Express with 3.3 out of 5 stars, based on 198 company reviews on Glassdoor. This indicates that most Front Desk Receptionist/Manager professionals have a good working experience there. Holiday Inn Express is rated in line with the average (within 1 standard deviation) by Front Desk Receptionist/Manager professionals compared to other employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

198 reviews

5.0

May 22, 2026

Relaxing job, but demanding shift patterns and weekends

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Very relaxing and rewarding job

Cons

shift patterns and lots of weekends.

2.0

Apr 15, 2026

Pleasant coworkers overshadowed by terrible management

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Pleasant coworkers, guests usually friendly, clean hotel.

Cons

Low pay but consistent with other similar jobs in the area. TERRIBLE management.

3.0

Apr 7, 2026

Job

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Fun meeting new people fun co workers

Cons

Did not train me so

Viewing 1 - 3 of 198 Reviews

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Holiday Inn Express

Holiday Inn Express Front Desk Receptionist/Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Relaxing job, but demanding shift patterns and weekends

Pleasant coworkers overshadowed by terrible management

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