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Holiday Inn Express

Engaged Employer

Holiday Inn Express reviews

3.4

55% would recommend to a friend

(2,639 total reviews)

Keith Barr

66% approve of CEO

53% positive business outlook

Holiday Inn Express has an employee rating of 3.4 out of 5 stars, based on 2,639 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holiday Inn Express employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

3K reviews
2.0
Nov 10, 2012
Recommend
CEO approval
Business Outlook

Pros

The people. You meet some great people and hear interesting things about thier lives and work. Co workers also very friendly and nice but very young.

Cons

This list goes on. Theres no potential for growth unless youre comitted to working at the very same hotel for longer than 10 years. Not only that but getting a raise is next to impossible. Starting at 8.50 i thought was great, Im very young and live by myself so it paid the bills and then i had a little money left. But the work was alot more than i expected for that pay. You're not just front desk. Youre also a housekeeper, room checker, if a tv is broken you have to see if you can fix it, you take things to rooms for needy guests, you negotiate constantly, us night auditors have to cook breakfast and clean the halls and lobby...Im not one to complain about hard work but when other hotels pay $10-11 an hour to do the same stuff the motivation is lowered significantly. No bennefits - and dont even get hurt on the job. A minor papercut or worse burn from cooking breakfast management tries to skimp anywhere they can just so you dont have to file for workers comp. I got burned from the coffee machines hot water tap, the standing GM did not want to hear about it. Luckly it healed in a good three hours. The management is very nice but wont work with you at all. I started part time as a night auditor, then i asked if i could start full time on the morning and afternoon shifts. Although i was promised nothing i kept asking and proving myself only to be told "Oh we will get you on the day shift as soon as we can..." Its been two months and im still full time night. My body cant do it and my weight is dropping because i cant keep a normal eating scheduel. Also its apparently difficult for them to make a scheduel because sometimes id be called in to work after planning my days off only to be told they made a mistake and ment to put me on. If you want to move up, you are going to be let down by their expectations and ability to train you.

4.0
Aug 22, 2012
Recommend
CEO approval
Business Outlook

Pros

Once you've added Front Desk experience to your resume, it's incredibly easy to find work at hotels. Great networking opportunity through guests coming to your hotel (I've been offered jobs -unfortunately too far away at this time- & asked to apply at job fairs being held in our meeting spaces as of late). Good place to learn about an office environment and how to multitask if you're up to it.

Cons

Underpaid.. I have made more doing menial tasks in a warehouse. Under-appreciated - high degree of patience and energy needed for not a lot of pay and never a raise that makes a dent in your bills. Probably the most demanding job in the hotel as you are the first person people think of to find when there is a problem - coworkers included. No respect, seen as inferior by most, lazy bosses, few breaks despite state laws. If you intend to return to college while working at a job like this, make sure your boss isn't a capitalistic jerk who thinks you're a service-working piece of trash to make his bonus fat and his labor costs low... he or she won't want you to embark upon self-improvement. He or she will refuse to schedule around your classes or just cut your hours so that you starve while trying to expand your mind and you will instead pass out in your desk from malnutrition yet you will still be responsible for paying back student loans you can't afford because of your poor choice not to stick with McDonald's or UPS. After you flunk out of college, you will be stuck with the humiliating task of working your way back into said boss' "good graces" to get your hours back from the flaky new girl who laughs at male boss' not-funny jokes but can't seem to enter credit card information properly. =-)

Viewing 2635 - 2637 of 2,639 Reviews

Glassdoor has 2,839 Holiday Inn Express reviews submitted anonymously by Holiday Inn Express employees. Read employee reviews and ratings on Glassdoor to decide if Holiday Inn Express is right for you.