Does Holland America Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Holland America Line employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Holland America Line. This rating has been stable over the past 12 months.

How satisfied are employees working at Holland America Line?

58% of Holland America Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Holland America Line 3.2 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Holland America Line?

Personal Cruise Consultant (27) , Manager (17) , Reservations Agent (13) , Director (10) , Photographer (9) , Project Manager (9) , Server/Waiter (9) , Musician (8) , Sales (7) , Assistant Shore Excursions Manager (6) , Customer Service Representative (6) , Guest Services (6) , Human Resources Manager (6) , Intern (6) , International Concierge (6)

What are the pros of working at Holland America Line according to real employee reviews?

"Great benefits and working life" ((in 52 reviews)); "Some great people on staff who understand the team concept and care about their human resources." ((in 44 reviews)); "Free cruises yearly, Paid Vaca, work from home" ((in 30 reviews)); "Great workplace and team." ((in 14 reviews)); "Great travel benefits" ((in 13 reviews))

What are the cons of working at Holland America Line according to real employee reviews?

"Poor management" ((in 56 reviews)); "Low pay and too many cliques" ((in 43 reviews)); "Not enough deck officers for the workload and low salary for European officers." ((in 32 reviews)); "long hours and no day offs" ((in 29 reviews)); "Upper management is good but can be hard to get answers from the heads of entertainment." ((in 14 reviews))

What are employees saying about Holland America Line layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Holland America Line layoffs and their outlook for job security at Holland America Line in 2026.

What are the top reviewed Holland America Line locations?

Seattle , Anchorage , Fort Lauderdale , Miami , New York , Juneau , Santa Clarita , Los Angeles , Denali , Skagway , Trapper Creek , Washington , Atlanta , Florida City , Copper Center , Healy , Fairbanks , Nashville , Tampa , United States Coast Guard - Air Station Sacramento , Boise , Glen Cove , Sea Cliff , Seward , Ketchikan , Bozeman , Miami , Texas City , Egypt , Johnson City

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Holland America Line

Holland America Line reviews

3.5

58% would recommend to a friend

(650 total reviews)

Beth Bodensteiner

80% approve of CEO

61% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.2

Work/Life balance

3.2

Compensation and benefits

3.1

Senior management

3.1

Career opportunities

Holland America Line has an employee rating of 3.5 out of 5 stars, based on 650 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Holland America Line employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

650 reviews

5.0

Apr 19, 2026

Great remote flexibility but limited growth options

Administration

Recommend

CEO approval

Business Outlook

Pros

Remote flexibility, friendly team, travel opportunities.

Cons

Limited growth unless you relocate to Seattle or Miami.

Holland America Line Response

3mo

Thank you for sharing your experience and your time with Holland America Line. We’re glad to hear you value the remote flexibility, team environment, and travel opportunities. We also appreciate your perspective on career growth, as feedback like this helps inform ongoing conversations around development and advancement opportunities. Thank you for taking the time to leave a review.

4.0

Mar 19, 2026

Good senior leadership, front line Directors/Managers/Supervisors aren't

Sales coach manager

Recommend

CEO approval

Business Outlook

Pros

Great pay for my job, great benefits as well.

Cons

In the department that I worked at, supervisors were promoted based on how much they sucked up to the director

Holland America Line Response

3mo

Thank you for taking the time to share your experience at Holland America Line. We’re glad to hear you found the compensation and benefits valuable. We also appreciate your candid feedback regarding leadership at the departmental level. Input like this is important and helps inform ongoing efforts for the overall employee experience. Thank you for leaving a review.

2.0

Feb 10, 2026

Just ok

Personal cruise consultant

Recommend

CEO approval

Business Outlook

Pros

The pay is ok. Training was great.

Cons

Pay structure was changed many times. It was a challenge was dealing with frustrated customers who were often upset due to difficulties reaching support.

Viewing 7 - 9 of 650 Reviews

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Jobs at Holland America Line

Resolution Specialist - REMOTE - US

Personal Cruise Consultant

Holland America Sales Agent – REMOTE - US

Seabourn Sales Agent- Remote- US

Senior Administrator, Financial Systems

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Holland America Line

Holland America Line reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great remote flexibility but limited growth options

Good senior leadership, front line Directors/Managers/Supervisors aren't

Just ok

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