Profit sharing has been cut by approximately %3 of annual income while giving %3 raises in a year with 8-9% inflation.
The only significant raises or promotions that occur below the corporate level are from engineers presenting offers from other employers. There has not been an un-forced promotion in 4 years.
Employee engagement survey had its lowest rating in Hologic history last year and this year is not looking up. To cover this management is instructing the engagement team to tell employees that this is not to be answered when thinking of management but instead when thinking of direct customer relationships.
Average tenure of the field has dropped by 5 years in the last two. Resulting in a large percentage of staff with little experience. This is also visible in the lower levels of management with field experienced managers leaving for early retirement or alternative companies. %60 in the last 3 years.
They have stopped promoting internally to management and as a result have brought in many managers with mba’s, no field experience, and their practices from other companies that people are rapidly trying to escape. For example Stryker.
Management is frequently unavailable when needed and when discussing negative issues they often have something else to get to and say “we’ll come back to this” to never have it return.
Common customer review is ‘Hologic is awful but my local engineer is more than helpful’
First line Customer support has been outsourced to an overseas call center using a data gathering “AI” that gives default responses based on key words and as a result the dispatch of calls that could have been resolved over the phone has increased by %50 (anecdotally)
Two large chain customers are allowed to treat Hologic engineers poorly while receiving our “white glove service” from corporate.
Engineers are told “well they’re a $70m customer so just do what they want” Despite “large hospital chain” being billable they will be prioritized over contracted smaller sites. Even though it is apparent patient care is significantly better at smaller sites.
Don’t let Hologic convince you it’s about patient care. If it was “large hospital chain” would not be prioritized. They refuse to pay for a simple license that all their systems are capable of using that would improve breast cancer detection by up to %30 per Hologic’s own marketing documentation.
And if the founders son of “large image center chain” Billy Madison gets involved you bet “white glove” will be all over it. And you will have less than an hour to respond. Even if the customer created the issue.
