Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 109 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 57 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 20 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

HomeServe reviews

3.8

76% would recommend to a friend

(1,142 total reviews)

Nick Kasmir

100% approve of CEO

68% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Culture & values

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.6

Senior management

HomeServe has an employee rating of 3.8 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HomeServe employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

1K reviews

5.0

Feb 19, 2015

Amazing enjoyable Company to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

HomeServe treat staff & customers as part of a family. If you have the right attitude & want to provide customers & colleagues with a great service jump on our bus...... You will make the best decision ever!!!

Cons

I dont have any cons I love my job.

5.0

Dec 30, 2014

Exciting & fun. A forward looking Company with plenty of challenge

Manager - marketing

Recommend

CEO approval

Business Outlook

Pros

+ Autonomy and control to get the job done + Fantastic people - we care about each other and have fun + Plenty of challenge - there are no mundane Mondays + Additional benefits such as healthcare, bonus, high street discounts, fun incentives + Clear strategic direction and communication. It means a lot to know where we're going, how and in what timeframe + Employee engagement - Charity Partnerships, Volunteering, social networks, clubs, team opportunities + Massive systems & infrastructure investment

Cons

- Limited professional development - Limited personal development but is getting better

HomeServe Response

11y

Thank you for taking the time to post a review. It looks like your experience is similar to mine in that although no company is perfect the current situation at HomeServe is very empowering and you do get a real sense of purpose through the service we provide our Customers. I agree that we can do more on professional development and there are plans in place. We just need to make those plans into a reality this coming year. We still have a lot to do but we are definitely heading in the right direction.

4.0

Dec 1, 2014

Open, friendly interview.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Job security, reasonable salary, considerate employer. Customer first ethic. Full training provided. Feeling of value - providing a service. Pleasant environment.

Cons

Rota shifts, parking availability, covering bank holidays. Holiday reservations. Limited breaks. Aggressive customers. Location - distance & availability of public transport.

Viewing 1066 - 1068 of 1,142 Reviews

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HomeServe

HomeServe reviews

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Ratings by demographic groups

Reviews by job title

Amazing enjoyable Company to work for.

Exciting & fun. A forward looking Company with plenty of challenge

Open, friendly interview.

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